Role: Network Administrator III

Location: Phoenix, Arizona (Need Locals)

Duration: Contract

Primary Skills: Network,CCNA,LAN,WAN,Cabling

Description:

This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network.

Skills Required:

• Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies. • Interact with customers as the primary point of contact for the network operations team. • Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution. • Monitors the network for unauthorized activities; maintains network security. • Act as a primary interface with equipment vendors for resolving problems. • Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary. • Participates in procurement of RMA network equipment. • Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network

Experience Required:

Ability to communicate effectively with customers, management, staff and equipment vendors. · Knowledge of secure network switching/routing and layer 1 cabling. · Knowledge of research methods and techniques for networking solutions. · Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods. · Ability to quickly evaluate and resolve customer problems directly with customers. · Ability to analyze, interpret and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial.

Education Required:

Associates Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network. · An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis.

Preferred Education and/or Experience: · Experience utilizing network management tools such as Solar Winds and Service Now. Preferred Training, Certifications and/or Other Special Requirements: · CCNA

may require onsite support for meeting or hands-on work, will primarily work from home. Must be willing to work overtime and rotating shifts as required. During changes and outages the successful candidate will be expected to remain on-shift.