We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025

About Position:

• Role: Business Analyst
• Location: Melbourne, Australia
• Experience: 10 to 15 years
• Job Type: Full Time Employment
• Mandatory Mention 3 skills: BA, Jira, Business Process Analyst

Key Responsibilities

• Business Process Analysis and Improvement:
• Identify and document current state business processes and their future state for insurance and related digital platforms.
• Develop and implement procedures to improve operational efficiency and achieve business outcomes.
• Requirements Management:
• Gather, document, manage, and validate functional and non-functional business requirements for new software, digital products, and process changes.
• Ensure clear traceability and completion of requirements within agreed timeframes.
• Stakeholder Engagement:
• Partner with business and technology stakeholders to define and validate requirements.
• Communicate opportunities for process improvements and provide recommendations for business solutions.
• Project Delivery and Support:
• Support the delivery of defined project objectives and enterprise-scale projects.
• Contribute to business case development and assist in the development of RFPs.
• Digital and Platform Enhancement:
• Drive insurance platform integration, enhance customer digital experiences, and support changes to customer platforms and mobile apps.

Key Skills & Experience

• Demonstrated understanding of business analysis principles.
• Strong communication skills, with the ability to clearly document processes and requirements.
• Analytical skills for root cause analysis and performance trending.
• Experience in gathering and analysing data to develop process controls.
• Familiarity with agile methodologies and project management principles is often beneficial.
• Experience in the superannuation or insurance industry is highly desirable.
• Tools – JIRA, Confluence, understanding of Low code no code technology stack

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”