We’re looking for a Service & Experience Designer who can turn complex challenges into simple, powerful solutions.

Sydney | On-site | Permanent, Full-time

AU $120,000 – 140,000 + super

About the Role

We’re looking for a Service & Experience Designer to co-design digital and AI solutions live with clients. You’ll capture complex challenges in workshops, map customer journeys, and translate them into wireframes, prototypes, and proof-of-concepts (PoCs).

This is a hands-on, client-facing role where you’ll work directly with executives, frontline staff, and our consulting team to create clarity and impact in every engagement.

What You’ll Do

• Lead co-design workshops and journey mapping with clients
• Capture solution ideas visually and translate them into wireframes and prototypes in Figma
• Add light UI polish to make concepts engaging and usable
• Structure designs so they can be built into Microsoft PoCs
• Collaborate with facilitators, consultants, and developers
• Contribute to reusable templates and design toolkits

What We’re Looking For

• 5–10+ years in service design and/or UX design
• Confident running live workshops and whiteboarding sessions
• Strong Figma skills (flows, wireframes, prototypes)
• Familiarity with Microsoft Power Platform, Copilot Studio, Azure AI
• Excellent storytelling and communication skills with executives + frontline

Why Join Gadali?

• Shape cutting-edge AI and digital transformation projects
• Be part of a purpose-driven, Indigenous-founded consultancy
• Work directly with enterprise, public, and nonprofit clients
• On-site Sydney role with client-facing impact
• Collaborate closely with Microsoft and leading partners

👉 Apply now to design solutions that matter — turning big ideas into prototypes that transform organisations and empower communities.