Solution Architect/Engagement Solutions

Job Description

We are seeking a highly skilled and experienced Service Delivery lead to oversee the delivery of technical solutions, ensure seamless integration across systems, and maintain high-quality service standards. The ideal candidate will possess a strong background in solution architecture, full-stack development, and integration strategies, coupled with excellent leadership and stakeholder management skills. This role requires a proactive approach to managing service delivery, driving technical excellence, and ensuring alignment with business objectives

Responsibilities

RESPONSIBILITIES

'Service Delivery Management

• Manage the end-to-end delivery of technical solutions, ensuring they meet business requirements, SLAs, and quality standards.
• Track and monitor tasks, verifying correctness, and ensuring timely closure using dashboards and tracking tools.
• Collaborate with vendors and internal teams to ensure seamless service delivery and resolve technical challenges.
  
  

Solution Architecture And Design

• Design scalable, secure, and efficient technical solutions aligned with business needs.
• Develop architecture diagrams, technical specifications, and integration strategies for complex systems.
• Ensure adherence to best practices in software development, system design, and integration.
  
  

Integration Expertise

• Lead integration efforts across multiple systems, platforms, and applications, ensuring seamless data flow and interoperability.
• Design and implement APIs, microservices, and middleware solutions to enable system connectivity.
• Manage enterprise integration tools and frameworks to ensure robust and scalable integrations.
  
  

Technical Leadership

• Provide technical guidance to development teams and ensure high-quality deliverables.
• Plan and prioritize tasks with meticulous attention to detail, ensuring timely delivery of solutions.
• Mentor team members and promote best practices in development, integration, and service delivery.
  
  

Stakeholder Collaboration

• Liaise extensively with business teams, technical teams, and vendors to gather requirements and translate them into actionable technical solutions.
• Communicate technical concepts effectively to non-technical stakeholders and ensure alignment across teams.
  
  

Process Alignment And Governance

• Establish and adhere to processes in alignment with organizational structures and workflows.
• Ensure compliance with established standards, guidelines, and governance frameworks.
  
  

Agile And Scrum Practices

• Work within an agile environment, leveraging Scrum methodologies to manage tasks and deliverables.
• Prioritize and segregate tasks based on business needs and SLA requirements, ensuring timely completion.
  
  

Quality Assurance And Continuous Improvement

• Ensure high-quality deliverables by tracking and verifying task correctness.
• Drive continuous
  
  

Qualifications

1- Proven experience in service delivery management with expertise in solution architecture and system integration.

2- Strong programming/coding skills in front-end and back-end technologies, including frameworks such as JavaScript, React, Angular, Node.js, Python, Java, or .NET.

3- Deep understanding of integration strategies, API design, and middleware solutions.

4- Experience with cloud platforms such as AWS, Azure, or Google Cloud.

5- Proficiency in database management systems like MySQL, PostgreSQL, or MongoDB.

6- Excellent verbal and written communication skills, with a customer-oriented approach.

7- Experience in agile methodologies, including Scrum frameworks.

9- Ability to lead internal and external teams, manage priorities, and ensure timely delivery of tasks.

10- Exposure to collaborative environments and cross-functional teamwork.