Company Description

Misdaqia Technologies is an innovative organization formed by a team of experienced professionals providing solutions for Business Transformation, Integration, IoT, AI, End User Devices, AV solutions, Printing solutions, Manpower Outsourcing, and Managed Services. Our mission is to offer sustainable, customized products and solutions at competitive prices to help customers focus on their core business. We provide a seamless and effortless experience through our strong network of partners, including BenQ, Lenovo, Nexthink, and others.

Role Description

We are seeking a skilled and proactive full-time IT Support Engineer, located in Dubai, United Arab Emiratesto provide technical assistance, support, and solutions to end-users and ensure the smooth operation of IT systems. The role involves diagnosing and resolving technical hardware and software issues, maintaining system efficiency, and ensuring a high level of customer satisfaction through timely and effective support.

Key Responsibilities

• Provide first and second-level support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems (Windows/macOS/Linux), applications, and collaboration tools (e.g., Microsoft 365, Teams, Outlook, other business applications).
• Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other systems.
• Monitor and maintain LAN/WAN networks, Wi-Fi connectivity, and VPN access.
• Support video conferencing, VoIP, and AV equipment for meetings and events.
• Ensure timely logging, tracking, and resolution of tickets in the IT Helpdesk system.
• Escalate complex issues to senior engineers or vendors when required.
• Perform routine system and security updates, backups, and patch management.
• Support IT asset management including inventory, procurement, and asset handover/return.
• Document IT procedures, knowledge base articles, and best practices for internal use.
• Assist in IT projects such as system upgrades, cloud migrations, and security enhancements.
• Ensure compliance with IT policies, data security standards, and regulatory requirements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• 2–4 years of experience in IT support, technical support, or a similar role.
• Strong knowledge of Windows and macOS operating systems, Microsoft 365 suite, and collaboration tools.
• Basic networking knowledge (TCP/IP, DNS, DHCP, firewalls, switches, Wi-Fi).
• Experience with Active Directory, Group Policy, Intune, or similar endpoint management tools.
• Familiarity with cloud services (Azure, AWS, or Google Cloud) is an advantage.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills with a customer-first mindset.
• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are desirable.

Compensation

Monthly CTC from AED 4K - 5K

Applicants preferably from Abu Dhabi / Dubai having UAE driving license.