Position Title: NetOps NOC / Network Administrator III

Duration: 6+ month contract with likelihood for extension

Location: Phoenix, AZ 85003 - Hybrid ( May require onsite support for meeting or hands-on work, will primarily work from home. Must be willing to work overtime and rotating shifts as required. During changes and outages, the successful candidate will be expected to remain on-shift.)

Position Description

This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network.

Skills Required

• Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies.
• Interact with customers as the primary point of contact for the network operations team.
• Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.
• Monitors the network for unauthorized activities; maintains network security.
• Act as a primary interface with equipment vendors for resolving problems.
• Recognizes and identifies potential areas where existing policies and procedures require modification.
• Assists in development of new policies and procedures as necessary.
• Participates in procurement of RMA network equipment.
• Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network.

Experience Required

• Ability to communicate effectively with customers, management, staff and equipment vendors.
• Knowledge of secure network switching/routing and layer 1 cabling.
• Knowledge of research methods and techniques for networking solutions.
• Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods.
• Ability to quickly evaluate and resolve customer problems directly with customers.
• Ability to analyze, interpret and present research findings
• Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial.

Education Required

• Associates Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network.
• An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis.

Preferred Education and/or Experience:

• Experience utilizing network management tools such as Solar Winds and Service Now.
• Preferred Training, Certifications and/or Other Special Requirements: CCNA