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Cognizant

Field Support Technician (French or Dutch)

Cognizant
Belgium · Full-time · Entry
Title: Junior Deskside Support Specialist – French or Dutch Speaker

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident, and request handling

Job Description

  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Where required, provide support for the Manufacturing “Shopfloor” handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Provide smart Hands and Feet support for Technology team on demand
  • Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
  • Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
  • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Strong focus on quality and attention to detail

MLL Sites Requirements

  • Safety training and proper PPE and/or Lab requirements always apply
  • Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved. change control windows
  • No systems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
  • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc.)
  • Ensure best practices are followed and understood:
  • 5S (LEAN) or similar methodology in IT rooms / Datacenter
  • Requirements to enter a clean room
  • Proper entry procedures, proper gear, etc.
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.

Job Qualifications

  • Strong Analytic/Troubleshooting Skills.
  • Strong Communication Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Minimum 2 years desk side support services.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management, and deployment.
  • Advanced knowledge of mobile device support

Education

  • Diploma or degree in IT
  • ITIL and/or any other additional certification preferred

Language

English is a must. French or Dutch mandatory

Key Skills

Ranked by relevance

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Country Guide

Belgium

International hub for EU careers

Posted
Nov 15, 2024
Type
Full-time
Level
Entry
Location
Geel
Company
Cognizant

Industries

IT Services IT Consulting Business Consulting Services

Categories

Information Technology

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