ITSM Service Desk Specialist

We're looking for two motivated ITSM Service Desk Specialists for one of our clients (all levels).

What You’ll Do

• Act as a go-to contact for internal users, resolving technical issues and service requests
• Own and improve ticketing workflows using a modern ITSM platform (Jira Service Management)
• Take part in user account and permission management across Microsoft 365 and other platforms
• Configure and deploy workstations, devices, and IT tools for employees and healthcare staff
• Collaborate with IT peers to ensure consistent service delivery and knowledge sharing
• Contribute to documentation and help build a more efficient support environment
• Monitor service metrics and support efforts to optimize IT processes over time
• Participate in ongoing projects that shape the future of IT within the organization

What You Bring

• Training or education in IT (apprenticeship, degree, or equivalent experience)
• Certifications such as ITIL or Microsoft 365 are an advantage
• Experience with ITSM platforms (ideally Jira Service Management)
• Confident working with Windows and Linux systems, Microsoft 365, MS Teams, Citrix
• Familiar with supporting Windows clients, iOS, and Android devices
• A proactive, service-oriented attitude and strong communication skills
• Willingness to support users both remotely and onsite (occasional travel and on-call)

Languages

• Fluent French (required)
• German or Italian (a strong plus)
• English (working proficiency)