Technical Writer – Remote-First

🚀 Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

We’re looking for a seasoned Technical Writer with a passion for clarity and precision to join our team. In this role, you’ll be responsible for creating and maintaining high-quality documentation that helps users understand complex technical products and services. You’ll collaborate closely with developers, product managers, designers, and other stakeholders to ensure our content is accurate, user-friendly, and tailored to diverse audiences.

🐝 About The Team

You’ll be part of a fully remote Pan-European Product and Engineering team that operates in an Agile environment. Your team is cross-functional, with experts in Product Design, iOS development, Android development and backend engineering. They are located across Europe, in Germany, France, the Netherlands, Poland, and other countries.

💥 Your impact

• Create clear, concise, and user-friendly documentation for APIs, technical products, manuals, and help systems
• Maintain and update documentation in line with product changes and feature releases
• Collaborate closely with developers, product managers, and other stakeholders to ensure accuracy and completeness
• Translate complex technical knowledge into accessible content for non-technical audiences when needed
• Use diagrams, infographics, and structured formats (e.g., Swagger/OpenAPI) to enhance clarity and usability
• Manage documentation as code in Git, including pull request workflows and version control
• Continuously improve documentation pipelines through automation and workflow optimization
• Ensure content meets accessibility standards and is tailored to different audience levels and learning preferences
  
  

💻 Technology stack

• OpenAPI, ReadMe, GitHub, Confluene/Jira, (Optional) Google Analytics
  
  

🕵🏻‍♀️ To succeed, you should meet at least 70% of these requirements

• +5 years’ experience as a Technical Writer, including at least 2 years in a regulated environment
• Ability to understand, simplify, and clearly explain complex technical concepts
• Experience with Git and GitHub, including GitHub Actions
• Experience managing documentation as code in version-controlled environments
• Familiarity with OpenAPI specification and API documentation best practices
• Proficiency in Markdown, YAML, and JSON for structured documentation
• Awareness of accessibility standards and inclusive writing practices
• Experience using AI tools to enhance documentation quality and workflow efficiency
• Strong interest in process automation and continuous improvement
• Ability to evaluate, design, and implement improvements to documentation workflows
• Fluent in English (CEFR C1 or C2); French, German, Dutch, or other European languages are a plus
• Experience in the payments or financial services sector is a strong plus, especially with familiarity in frameworks such as ISO-27001, SOC2, ITIL, or similar
  
  

🪜 If this looks like you, the recruitment steps are:

• A first call with one of our recruiters
• An technical interview with our Technical Writers
• A final interview with our CPTO
• Hopefully, an offer you can’t refuse
  
  

⛔ Turn back if …

• If you don't have the ability to simplify and clearly explain complex technical concepts, this role demands clarity at every level
• If you're not able to navigate through unclear situations, this role may not be the right fit
  
  

Otherwise apply!

🫶 Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.