Head of Account Management

About The Client

Our client is an international fintech company that bridges traditional finance and blockchain technology, creating innovative products that open up new opportunities for users and businesses. Their core products have gained widespread popularity across numerous countries and earned the respect of industry leaders.

Role Overview

As the Head of Account Management, you will play a critical role in driving the success of the company's products within the iGaming industry. You will lead a team to build strong client relationships, enhance business processes, and contribute to the company's strategic vision for Web3.

Key Responsibilities

• Business Process Improvement: Build and improve business processes within the account management team, aligning operations with other departments.
• Team Structure and Development: Create a clear team structure, define roles and responsibilities, and develop internal workflows and documentation.
• Goal Setting and Alignment: Set department goals and KPIs with the CEO, ensuring alignment with the company’s strategic vision.
• Client Communication: Lead client communication, maintain long-term relationships, ensure client satisfaction, and handle upsale/cross-sale initiatives.
• Performance Analysis: Analyze client performance and traffic volumes, identify opportunities to grow client accounts, and resolve underperformance issues.
• Data-Driven Improvements: Monitor key metrics and implement data-driven improvements to boost account activity and revenue.
• Reporting and Mentorship: Report regularly to the executive team on department performance, team progress, and strategic initiatives. Hire, train, and mentor the sales/account team as the company scales.
• Industry Representation: Represent the company at industry events and conferences.
  
  

Requirements

• Language Skills: Fluent in English and Russian.
• Experience: 3+ years in B2B account management, with experience in iGaming or Payments at Head/Senior Manager level. Sales experience is a strong advantage.
• Leadership: Proven successful leadership experience, managing a team of at least 2 people.
• Industry Knowledge: Deep understanding of the B2B model and client lifecycle, with a strong network in the iGaming vertical.
• Cross-Functional Skills: Ability to work cross-functionally with legal, finance, compliance, and operations teams.
• Analytical and Organizational Skills: Analytical mindset, data-driven decision-making approach, high level of autonomy, responsibility, and organizational skills.
• Negotiation and Relationship Building: Strong negotiation and relationship-building abilities.
  
  

Key Soft Skills

• Leadership and People Management: Strong leadership and people management skills.
• Analytical Thinking: Analytical mindset with a data-driven decision-making approach.
• Autonomy and Responsibility: High level of autonomy and responsibility.
  
  

What We Offer

• Competitive salary based on your experience and background.
• Attractive bonus system.
• Flexible working hours.
• Growth opportunities in the fintech sector.
  
  

Apply in 2 min to join this innovative company and lead the future of account management in the iGaming industry!