Network Operations Center Engineer
BigData Technology SolutionsUnited Arab Emirates1 day ago
Full-timeRemote FriendlyInformation Technology, Consulting
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- Perform 12X7 Monitoring, Incidents response, isolation, L1 troubleshooting, and SOP (Standard Operating Procedures) based troubleshooting
- Provide remote and on-site support where necessary to remediate virtual or physical failures or malfunctioning of the monitoring solution.
- Proactively monitor Client IT infrastructure and continuously maintain, automate, and tune monitoring and reporting platforms.
- Timely respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting.
- Categorize issues and escalate to the appropriate team where necessary.
- Generate and analyze performance reports, for various systems and highlight trends and anomalies to assist higher-tier engineers to perform preventive measures.
- Follow-up and document all incidents resolutions and closure comments for future reference and audits.
- Coordinate externally or internally for planned and unplanned activities and confirm services restoration.
- Carry out routine basic maintenance work, upgrades, or other duties assigned.
- Work on varied shifts to perform above mentioned responsibilities.
- 12/7 onsite, 24X7 remote for High Severity Tickets.
- Thorough understanding and experience in key network monitoring and logging protocols, including but not limited to, SNMP, NetFlow, Syslog, WMI.
- Solid understanding in Enterprise infrastructure and services
- Experience in troubleshooting Network, LAN/WAN technologies, VM-Ware, Wintel, Azure and cloud technologies.
- Solid understating in Network and servers operating systems, including Windows, Linux, Cisco IOS NX-OS.
- Thorough understanding and experience in wireless platforms, preferably in Cisco and Meraki.
- Solid understanding in OSI and TCP/IP layers
- Experience in working within ITIL or similar ITSM frameworks
- Good understanding of virtualization and cloud technologies
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