Job Title: System Administrator

Job Location: 100% Remote

Job Type: Full -Time/ Contract

This is a fully remote position.

Responsibilities:

• Oversee patch deployments and remediate failures while ensuring adherence to customer baselines
• Design and maintain global patching frameworks, baselines, and schedules.
• Ensure proper configurations, multi-tenant segmentation, and feature maximization as a senior engineer.
• Monitor alerting thresholds for endpoint health and patch compliance, and detect failed updates promptly
• Automate monitoring and remediation tasks in RMM platforms to enhance consistency and reduce manual effort.
• Serve as the subject-matter expert for RMM and patch management tools like N-Able, ConnectWise ASIO, and Microsoft Intune
• Assist in automating compliance reporting for operational reviews.
• Collaborate with NOC and Security Operations to integrate SOPs with vulnerability remediation and incident workflows.

Required Skills & Background

• 4+ years in IT operations or systems administration, with at least 3 years focused on enterprise patch management.
• Proficiency in top-tier toolsets like N-Able and ConnectWise ASIO RMM platforms.
• Proven experience with Microsoft Intune patch orchestration and update rings.
• Strong OS patching expertise (Windows, macOS, Linux) and third-party application patching.
• Strong communication skills to coordinate across global, multi-shift operations teams.
• Proficiency in scripting/automation (PowerShell+Bash required, Python/Ansible/Terraform preferred)

Preferred Skills:

• Experience with additional toolsets such as PDQ, Kaseya VSA or Automox.
• Exposure to vulnerability management tools (Tenable, Qualys, Rapid7, Defender for Endpoint).
• Familiarity with ITSM platforms (ServiceNow, BMC Helix and/or Jira Service Management) for workflow integration.