Manager IFEC & Connected Cabin Programs | Product Development & Design
Qatar AirwaysQatar1 day ago
Full-timeProject Management, Information Technology
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Job title
Manager IFEC & Connected Cabin Programs | Product Development & Design
Ref #
250000KQ
Location
Qatar - Doha
Job family
Corporate & Commercial
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!
About The Role
As the Manager IFEC & Connected Cabin Programmes, you will play a pivotal role in both the structured execution and the product development of cross-functional programmes that transform the inflight passenger experience through technology-enabled innovation. You will be responsible for the full lifecycle of new user experiences and features—including identifying use cases, defining requirements, structuring features, overseeing development, and leading testing and validation for personalisation, digital marketplace, passenger journey enhancements, and next-generation entertainment solutions such as LiveTV, streaming, and advanced seatback products across the Qatar Airways fleet.
You will be accountable for product vision, feature definition, project governance, timeline and resource management, end-to-end lifecycle delivery, and post-deployment success measurement. Success in this role requires digital fluency, technical acumen, and the ability to manage complex stakeholder ecosystems across user experience, product, IT, suppliers, data compliance, engineering, and regulatory bodies. Exceptional communication and storytelling skills are essential, particularly in articulating vision and progress to diverse audiences.
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About you
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000KQ
Manager IFEC & Connected Cabin Programs | Product Development & Design
Ref #
250000KQ
Location
Qatar - Doha
Job family
Corporate & Commercial
- Closing date: 31-Oct-2025
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!
About The Role
As the Manager IFEC & Connected Cabin Programmes, you will play a pivotal role in both the structured execution and the product development of cross-functional programmes that transform the inflight passenger experience through technology-enabled innovation. You will be responsible for the full lifecycle of new user experiences and features—including identifying use cases, defining requirements, structuring features, overseeing development, and leading testing and validation for personalisation, digital marketplace, passenger journey enhancements, and next-generation entertainment solutions such as LiveTV, streaming, and advanced seatback products across the Qatar Airways fleet.
You will be accountable for product vision, feature definition, project governance, timeline and resource management, end-to-end lifecycle delivery, and post-deployment success measurement. Success in this role requires digital fluency, technical acumen, and the ability to manage complex stakeholder ecosystems across user experience, product, IT, suppliers, data compliance, engineering, and regulatory bodies. Exceptional communication and storytelling skills are essential, particularly in articulating vision and progress to diverse audiences.
As part of your role, your responsibilities will be inclusive of, but not limited to the following:
- Identify and validate new use cases and passenger needs for inflight entertainment, connectivity, and digital experiences.
- Define product requirements, structure features, and develop user stories for new experiences such as personalisation, marketplace, passenger journey enhancements, LiveTV, streaming, and seatback products.
- Lead the end-to-end product development lifecycle, from ideation and requirements gathering through design, development, testing, and deployment.
- Oversee user acceptance testing (UAT), pilot programmes, and validation activities to ensure new features meet quality, usability, and business objectives.
- Gather and analyse passenger feedback and operational data to inform continuous improvement and future product enhancements.
- Establish and maintain robust programme frameworks for all IFEC and connected cabin transformation initiatives, ensuring structured governance, proactive risk management, and disciplined delivery.
- Support the development and execution of the IFEC and connected cabin strategy and multi-year roadmap, ensuring alignment with Qatar Airways’ customer experience vision, digital transformation, and fleet plans.
- Translate strategic goals into structured programme charters with clear accountability, measurable success criteria, and realistic timelines.
- Manage the day-to-day delivery of programme workstreams, ensuring all tasks, timelines, and dependencies are actively monitored and tracked to maintain momentum across aircraft retrofit and enhancement cycles.
- Coordinate across internal departments and external partners to secure timely inputs, approvals, and alignment needed for smooth programme execution and operational readiness.
- Perform other department duties related to his/her position as directed by the Head of the Department
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About you
- Bachelor’s degree or equivalent with minimum 7+ years of program or project management experience, preferably in customer-facing technology, product development, or service innovation environments
- Experience in identifying use cases, defining requirements, structuring features, and leading testing/validation for digital products and passenger experiences.
- Proven ability to lead complex, cross-functional programmes using structured PMO frameworks, including planning, execution, risk management, and delivery of technology-enabled initiatives.
- Understanding digital content delivery, entertainment systems, connectivity, and emerging entertainment technologies (e.g., LiveTV, streaming).
- Ability to translate strategic objectives into actionable programme and product plans that align with the airline’s customer experience vision and digital transformation goals.
- Comfortable working in a fast-paced, innovation-driven environment with changing priorities and emerging technologies.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000KQ
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