Key Deliverables:

• Ensure all systems are functioning optimally without any downtime in a daily basis.
• Responsible to provide issue resolution through live troubleshooting for system escalations from branches and business users.
• Participate the quarterly business planning for any system enhancements.
• Undertake new system enhancement and upgrade implementation to the systems.
• Provide advisory and consultation to the application administration on systems requirements to plan the deployment of specific systems.
• Supervise the IT vendors work and execute the deployment plans of any new system upgrades and enhancements.
• Provide system related reports to the concerned stakeholders.
• Manage, guide and develop the unit’s team members on an ongoing basis.
• Ensue all related activities are in accordance with bank’s policies, procedures, and standards.
• Participate in other related initiatives and projects as assigned or other duties as assigned by IT management.

Qualifications:

• Bachelor's degree in information technology, Computer Science Engineering

Skills/Knowledge:

• Planning and organizing skills
• Technical bent of mind
• Business system understanding and functionalities
• Analytical and problem-solving skills
• Effective communication skills in technical language
• Strong command in English and Arabic language
• People Management Skills.

Experience:

• 5+ years of professional experience in the banking industry and Information Technology.

Business Understanding:

• Knowledge of banking Digital Banking.
• Experience in trouble-shooting and diagnostic knowledge.