Job purpose:

The Head of IT Operations, Cloud & Enterprise is responsible for overseeing the design, implementation, and management of the IT infrastructure, cloud services, and enterprise applications. This job leads a team of skilled professionals to ensure the availability, performance, and security of our technology systems while driving innovation and efficiency across the organization

Responsibilities :

• Collect and analyse information and evaluate existing or proposed systems, research and recommend appropriate architecture for server/storage hardware, operating systems to ensure proper functioning of corresponding services. This applies to all on-prem and cloud- based resources for IaaS and PaaS.

• Manage, supervise and if needed, be technically involved in the research, planning, installation, configuration, troubleshooting, maintenance and upgrade of hardware and software interfaces with the operating system (on-prem, IaaS and PaaS).

• Ensure uninterrupted daily operations in the related areas through effective administration and support. • Work with GCIO, peers and business units to build and maintain a DR environment including performing periodic DR drills. Facilitate the BCP process.

• Direct the team to analyses the users’ complaints incidents / problems / Service Requests) with regard to the IT Services within the areas of responsibility. Wherever possible, provide solution or workaround to continue the work without interruptions.

• Develop and execute a comprehensive IT operations strategy aligned with the organisation's business goals and objectives.

• Drive the adoption of cloud technologies and enterprise solutions to enhance operational efficiency, scalability, and cost-effectiveness.

• Collaborate with senior leadership to provide strategic insights on technology trends and their potential impact on the business.

• Oversee the design, deployment, and management of the organisation's IT infrastructure, including on-premises and cloud-based environments.

• Ensure high availability, performance, and security of systems, networks, and storage solutions.

• Lead the migration of existing applications and services to cloud platforms while optimizing resource utilisation and cost.

• Manage the selection, implementation, and maintenance of enterprise applications such as ERP, CRM, and collaboration tools.

• Collaborate with cross-functional teams to align application strategies with business needs, ensuring seamless integration and user experience.

• Build and lead a high-performing IT operations team, fostering a culture of innovation, collaboration, and continuous improvement.

• Provide mentorship and professional development opportunities to team members, promoting skill enhancement and career growth.

• Evaluate and manage relationships with technology vendors and service providers, ensuring compliance with SLAs and contractual agreements.

• Negotiate contracts and agreements to optimize costs and ensure the delivery of quality services. • Implement and enforce robust security measures to protect the organization's digital assets and sensitive data.

• Ensure compliance with relevant industry standards and regulations, such as GDPR, HIPAA, and cybersecurity best practices.

• Uphold company values throughout business practices and use sound judgement in decision making.

• Any other added duties as may be required by management based on needs of the business.