This role is crucial in supporting our ambitious warehouse automation and transformation project focusing primarily on the Fresh Food network. You will play a key part in driving efficiency and continuous improvement by leveraging data analysis, establishing operational process standards, and providing project management & change management support. This is an exciting opportunity to contribute to a significant strategic initiative and shape the future of our warehouse operations.

Responsibilities

• Data-driven process re-engineering:
• Collect, analyze, and interpret warehouse operational data (e.g., inventory, throughput, cycle times, equipment performance) to support process re-engineering of the Fresh Food network
• Support for detail design and customization of automation solutions (Piece-picking automation system, ASRS etc) tailored to specific warehouse needs, including layout design, system integration and process re-engineering
• Collaborate with vendors and technology partnerships to new process and solution meet functional requirements and performance standards
• Perform simple simulations and modeling to evaluate the impact of proposed automation and process changes.

• Operational Process Standards Development:
• Collaborate with cross-functional teams to establish warehouse operational processes & standards, including receiving, storage, picking, packing, and shipping after transformation
• Implement new operation processes & standards for automated systems and equipment.
• Conduct process mapping and gap analysis to identify opportunities for optimization and efficiency gains.
• Ensure process standards are aligned with industry best practices and regulatory requirements.

• Project Management Support:
• Assist in Continuous Improvement / Automation projects from planning to implementation, manage resource plan, cost, timeline and across all related work streams and functions.
• Assist to communication of projects to various stakeholders and collection of feedbacks
• Assist in regular status reporting on project implementation progress to project stakeholders and sponsor(s) to enable overall project progress monitoring.
• Assist in documentation of project plans, action item lists, follow-ups etc.
• Any other adhoc duties and projects as assigned

• Change Management Support:
• Assist in the development and implementation of change management strategies to ensure smooth adoption of new technologies and processes.
• Provide training and support to warehouse staff on new systems, procedures, and equipment.
• Assist in communication with stakeholders at all levels to address concerns and manage expectations.
• Gather user feedback, and translate that feedback into actionable improvements.
• Participate in project meetings and provide regular updates on progress and challenges.

CRITICAL ACCOUNTABILITIES

• Data-Driven Operational Improvements
• Analyzing warehouse data to identify bottlenecks and inefficiencies.
• Developing reports and dashboards to track KPIs.
• Providing recommendations for process improvements based on data analysis.
• Increased warehouse efficiency and reduced operational costs through actionable insights derived from data analysis

• Optimized Warehouse Processes
• Conducting process mapping and gap analysis.
• Ensuring process alignment with industry best practices.
• Develop and Establish clear, efficient, and standardized operational procedures that support automated system

• User Adoption of new Technology
• Developing and delivering training programs for warehouse staff.
• Providing ongoing support to users during the transition.
• Gathering and addressing user feedback.
• Contributing to the development of change management plans
• Smooth transition to automated systems and processes with high user adoption and minimal disruption.

Others

• Location: 5 Joo Koon Circle (Travelling required to other distribution centres and FairPrice Hub for meeting/work purposes)

Requirements

EDUCATIONAL QUALIFICATIONS

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Data Science, or a related field.

RELEVANT KNOWLEDGE AND EXPERIENCE

• Proven experience in data analysis and reporting, preferably in a warehouse or logistics environment.
• Strong understanding of warehouse operations and processes.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI/Tableau).
• Experience with process mapping and standardization methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Experience with automation transformation projects will be a plus.
• Familiarity with warehouse automation technologies (e.g., automated storage and retrieval systems (AS/RS), autonomous mobile robots (AMRs), warehouse management systems (WMS)) is a plus.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Enthusiastic and self-starter.
• Passionate about the automation technology for warehouse operations.
• Strong hands-on capabilities in process mapping, data analysis, and presentation skills- essential for supporting constructive discussion with DC Ops.
• Hard-working, as the on-site IE, it's critical to be fully engaged during the period of Project Implementation, working overtime and/or on weekends will be expected