About Sprinto

Sprinto is a leading platform that automates information security compliance. By raising the bar on security and operations, we help businesses scale with confidence. With 300+ employees, 2000+ customers across 75+ countries, and $32M raised from Accel, Elevation, and Blume, Sprinto is on an ambitious growth journey.

The Role

We are hiring a Program Manager to drive customer lifecycle programs for our “Launch” segment. Your mission: improve onboarding throughput, accelerate time-to-value, and create seamless post-sale experiences. This is a high-visibility role at the heart of Sprinto’s growth, perfect for someone who thrives in building structure, aligning teams, and driving operational excellence.

What You’ll Do

• You would design intuitive onboarding journeys, thoughtful engagement cadences, and targeted retention interventions that accelerate time-to-value and deliver exceptional customer experiences.
• You would build scalable playbooks for onboarding, adoption, and value realization, ensuring consistency and efficiency across diverse customer types.
• You would implement lifecycle programs in partnership with CX, Product, and RevOps teams, driving clarity, adoption, and measurable impact.
• You would track and continuously improve critical lifecycle KPIs—such as onboarding completion time, time-to-value, expansion rates, retention, and customer health scores.
• You would run structured operating rhythms (reviews, retrospectives, stand-ups) that foster accountability, alignment, and progress across teams.
• You would experiment with workflow variations and A/B tests, uncovering innovative ways to drive activation, engagement, and retention outcomes.
• You would proactively identify and fix process gaps, tool misalignments, and cross-team handoff issues through rigorous root-cause analysis.
• You would collaborate with RevOps, CX, and Product stakeholders to streamline data flows, align on unified metrics, and drive automation across key lifecycle steps.

What We’re Looking For

• 4–6 years of total experience, with at least 3 years in program management or strategy & operations driving measurable outcomes.
• Proven background in SaaS, consulting, or operations-driven businesses (marketplaces, logistics, quick commerce, fintech, or B2B services) where cross-functional execution was critical.
• A strong understanding of Customer Success and Account Management practices, with familiarity in lifecycle metrics and funnel-based thinking.
• Demonstrated expertise in building scalable operational playbooks and rolling them out effectively across teams.
• Excellent data fluency with proficiency in spreadsheets, dashboards, and BI tools such as Metabase, Looker, or Tableau.
• Bonus: working knowledge of workflow automation tools (Zapier, n8n) to drive efficiency.
• A clear, structured thinker with exceptional communication skills and a strong bias for action.
• A collaborative operator with the ability to influence stakeholders across GTM, Success, Support, and Product teams to drive alignment and execution.

Why Sprinto?

This is a rare chance to own a key business opportunity at scale. You’ll design processes from the ground up, implement them across functions, and directly shape how we deliver value to customers. If you love bringing clarity to complexity and driving measurable impact, this role is for you.