Customer Solutions Engineer
kapa.aiEstonia1 day ago
Full-timeInformation Technology
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Kapa makes technical knowledge instantly accessible through AI assistants. As a customer solutions engineer you will work work closely with our 200+ customers to help them deploy and manage both customer-facing and employee-facing AI assistants. Check out Docker’s documentation (https://docs.docker.com) for a live example of what Kapa is (look for the “Ask AI” button).
In This Role, You Will
In This Role, You Will
- Work directly with the founding team to own the support engineering strategy
- Own the support queue and be the first point of contact for customers reaching out
- Collaborate with engineering on bug fixes, escalations and debugging
- Partner with the go-to-market team on the technical parts of onboarding
- Draft documentation and support content to help customers self-serve better (using kapa.ai)
- Occasionally partner with account executives early in the sales cycle acting as a sales engineer
- A love for helping customers become successful
- Hands-on technical skills including API integration, debugging customer implementations, and scripting to solve customer problems
- An affinity for LLMs, RAG and agentic workflows (you should definitely like tinkering!)
- The ability to work effectively in a fast in a environment where things are sometimes loosely defined
- This is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, but you believe you will contribute to kapa.ai, please reach out.
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