You will be supported by diverse and dynamic team of technologists based across different locations. You will be coming into a team which is vibrant, energetic, intelligent, and always ready to surprise you with new ground-breaking learnings.

• Lead Automation Discovery: Proactively identify and assess automation opportunities, conducting thorough process analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency.
• Solution Design & Development: Create detailed Process Design Documents (PDDs) and define requirements for Robotic Process Automation (RPA), AI solutions, and Natural Language Processing (NLP) solutions, collaborating closely with process Subject Matter Experts (SMEs) and automation developers to optimise and redesign business processes.
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of automation solutions.
• Project Management: Oversee all aspects of automation projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams.
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future process improvement and automation opportunities.

Experience:

Essential

• Process Design & Analysis: Proven experience in process design using tools like Visio, incorporating process mapping and task capture techniques, with a focus on identifying automation opportunities and business exceptions. Experience evaluating business processes for technology suitability, such as NLP or Agentic Automation. Experience writing test scenarios and creating test data.
• Automation Expertise: Demonstrated success in delivering agentic & automation solutions with comprehensive process coverage, including identifying and addressing business exceptions. Strong understanding of leveraging AI and NLP to optimise and enhance automation processes, coupled with practical experience using RPA tools and holding a relevant RPA certification.
• Project & Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast-paced environment, including senior stakeholder management (partners and directors). Experience working with offshore teams. Certified in Business Analysis or Project Management. Experience supporting the testing lifecycle for a process.
• Problem-Solving & Continuous Improvement: Excellent problem-solving skills with a demonstrated ability to think creatively and apply Continuous Service Improvement (CSI) methodologies to enhance automation effectiveness. Proven ability to identify process exceptions and develop innovative solutions.
• Communication & Collaboration: Excellent presentation, influencing, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals. Ability to evangelise the benefits of automation to key stakeholders.

Desirable:

• Professional services industry experience.
• Experience / Certified in cloud platforms.
• Experience in delivering agentic & AI solutions
• Certified in UiPath Certified Automation Business Analyst Professional
• Demonstrates a strong understanding of and passion for Artificial Intelligence (AI) and its applications
• Certified in Azure AI Fundamentals
• Certified in prompt engineering