HACA Partners
Desk Officer / Endpoint Officer (L1–1.5)
HACA PartnersLuxembourg5 hours ago
Full-timeInformation Technology

HACA Partners in brief

Created in 2016, HACA Partners is an approved audit firm (cabinet de révision agréé - supervised by the CSSF) focusing its energy and expertise to its core businesses: external audit, internal audit, regulatory & compliance, risk management and consulting services.

Since its launching, the firm is in constant development with a team now composed of more than 120 professionals in Luxembourg.

The objective of HACA Partners is to offer to its clients the services of professionals with a wide range of experience and expertise.

www.hacapartners.lu


Your role

You will provide Level 1/2 user support and manage workstations (Windows, M365, Intune) to ensure service continuity. You will also contribute to major IT projects (cybersecurity, intranet, M365 modernization).


Your key Responsibilities

  • Provide user support (incidents/requests, L1/L2).
  • Deploy, configure, and maintain Windows 10/11 workstations.
  • Enroll devices & ensure compliance via Intune/MDM.
  • Strengthen endpoint security (patching, Defender, hardening, …).
  • Manage IT assets & inventory (stock, loans, RMA).
  • Contribute to IT documentation (procedures, user guides).


Your profile

  • 1–3 years of experience in IT support or endpoint management.
  • Strong knowledge of Windows 10/11, M365, Intune/Entra ID.
  • Basic knowledge of endpoint security.
  • Fluent in French + professional English.
  • Organized, autonomous, service-oriented, and team player.


Our Offer

  • A growing company (~150 employees with 3 locations: Luxembourg, Paris and Dakar).
  • A modern IT environment (M365, Intune, Defender, cybersecurity).
  • Training and career development opportunities (Microsoft certifications).
  • A central role within a dynamic IT team.

Key Skills

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