Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1200 cafes in 24 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking a Senior Manager, Café Technology & PMO to be based in our Global HQ Office in Singapore.

In this role, you will shape the IT strategy for both company-operated and franchised markets, with a strong focus on café technology such as POS, digital menu boards, drive-thru, and inventory and labour management. You will lead the global café technology roadmap, driving digital transformation, operational efficiency, and customer experience through the adoption of emerging technologies.

You will provide both strategic and tactical support while leveraging the expertise of global and Jollibee Group resources. Partnering closely with market leaders and technology teams, you will manage IT demand, oversee budgets, and ensure seamless day-to-day operations.

Additionally, you will head the Project Management Office (PMO), establishing governance frameworks, policies, and data integrity protocols to enable secure, scalable, and reliable café technology solutions.

Key Responsibilities

In this role, you will:

• Create the strategic planning and direction for the café and related technology roadmap with partnership and guidance from in-market teams and leaders.
• Leading digital transformation initiatives and projects to improve operational efficiency, reduce costs, and enhance customer experience.
• Identifying emerging technologies and trends for café technology that can help the company stay competitive and leading efforts to develop new products and services.
• Provide thought leadership on café technology and in-store solutions for the global technology team
• Ensure that the company is leveraging data and analytics to drive business decisions and improve customer experience aligned with overall data strategy.
• Manage, consolidate and execute on IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions.
• Guide the market-based technology teams on day-to-day IT operations, management and utilization of global budgets, and ensuring that all systems are running smoothly.
• Establish clear IT and Technology-related policies/guidelines and processes to ensure governance, security, and safeguard data integrity.

Your Ingredients

• Bachelor’s degree in Business Administration / Technology / Computer Science / Computer Engineering
• 10 years or more experience in store-level technology including point-of-sale, payment systems, drive-thru etc. implementation and support
• Experience in F&B / retail industry is an advantage
• Strong leadership, Communication, Interpersonal and team management skills
• Strong problem-solving and decision-making abilities
• Ability to work collaboratively in a fast-paced and changing environment
• May require occasional travel
• PMP or SCRUM Master similar qualifications is a plus

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.