2nd Line Network Engineer

Solihull (Hybrid) | Up to £36,000 + Benefits

Join a prominent technology and communications provider delivering cloud solutions, connectivity, cybersecurity, IT support, and managed services to a wide customer base. In this role, you’ll provide 2nd line diagnostics and technical fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role that combines troubleshooting, incident management, and collaboration with third-party suppliers, while supporting the wider service desk and mentoring junior engineers.

What’s on offer:

Hybrid working (Monday–Friday between 8am–6pm), 25+ days holiday + bank holidays, subsidised healthcare benefits, high-spec tech setup, training and certification support, mentoring and career progression opportunities, and a collaborative, customer-focused culture that values innovation and development.

What we’re looking for:

• 2+ years’ experience supporting enterprise network infrastructure in a service provider or MSP environment
• Strong knowledge of Cisco routing & switching (ISR, ASR, Catalyst, Nexus) at Tier 2 level
• Experience with Cisco firewalls, wireless platforms, and broadband (including traffic shaping)
• Familiarity with Extreme, Meraki, Fortinet, and Palo Alto solutions desirable
• Experience with VLANs, VPNs, network security principles, and monitoring tools
• Certifications such as CCNA, CCNP, Fortinet NSE, or equivalent advantageous

If you’re a technically strong network engineer with a customer-first mindset and a passion for solving problems, this role offers an excellent platform to deepen your expertise and grow your career.