Experience Management - Senior - EY Global Delivery Service

EY- Assurance – Senior Associate– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.

The opportunity

We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Your Key Responsibilities

• Work as subject matter expert on resource management concepts and scheduling tools
  
  

for the assigned SET(s)/industry/sector teams

• Work with GDS Service Delivery teams to create optimized resource portfolios/resource
  
  

allocation plan on classified accounts/clients.

• Proactively identify staffing challenges and provide customized scheduling solutions.
• Ensure staffing guidelines are consistently followed within the resource management and
  
  

Service Delivery teams.

• Ensure resource schedules are timely and accurately updated on the scheduling tools.
• Optimize resource utilization through effective scheduling strategies.
• Supervise and review the execution of resource management and deployment procedures
  
  

carried out by EY GDS Associates/advanced associates.

• Training and development of EM associates.
• Identifying and prioritizing opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Develop strong working relationships with GDS Service Delivery Managers/Seniors as well
  
  

as with experience management/resource management teams onshore.

Skills And Attributes For Success

• Workforce/Resource Management professional with expertise in scheduling, staffing and
  
  

resource planning concepts.

• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality
  
  

service.

• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.
  
  

To qualify for the role, you must have

• Graduates with 3-6 years of post-qualification experience, preferably on resource
  
  

management, scheduling and staffing concepts.

• Exposure of short term and long-term resource planning would be an added advantage.
  
  

Ideally, you’ll also have

• Proficiency in using MS – Office
• Interest in business and commerciality.
  
  

What We Look For

• A Team of people with commercial acumen, technical experience and enthusiasm to learn
  
  

new things in this fast-moving environment

• An opportunity to be part of a market-leading, multi-disciplinary team in the only
  
  

integrated global assurance business worldwide.

• Opportunity to work with EY GDS Assurance practices globally with leading businesses
  
  

across a range of industries

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across

six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes
  
  

next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a
  
  

meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the
  
  

leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use
  
  

your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.