Senior Technical Support Engineer

We are seeking a skilled and proactive Senior Technical Support Engineer to join our IT team.

In this position, you will utilize your technical expertise and problem-solving abilities to ensure seamless operations of IT systems. You will be responsible for identifying and resolving issues, implementing scalable solutions, and advancing automation efforts to support organizational objectives.

Responsibilities

• Build strong relationships with teams across departments to understand IT needs and align solutions with business processes
• Diagnose and resolve network, software, and hardware issues to limit disruptions and maintain productivity
• Address complex technical challenges to ensure system reliability and consistent uptime
• Implement IT solutions designed to improve operational workflows and enhance organizational efficiency
• Work with stakeholders to design and deploy scalable IT infrastructure that supports future growth

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
• At least three years of experience in System Engineering or a similar role, with hands-on expertise managing Google Workspace in enterprise environments
• Deep knowledge of Google Workspace security configurations, including Context-Aware Access (CAA), SPF, DKIM, DMARC, and Data Loss Prevention (DLP)
• Experience managing Google Workspace Advanced Device Management for platforms such as ChromeOS, Android, and iOS
• Proficiency in using Google Workspace APIs and Google Apps Manager (GAM) for scripting, automation, and integrations
• Familiarity with device management across Windows, macOS, and ChromeOS using tools like Kandji and Intune
• Experience with identity management tools such as Okta, Entra ID (Azure AD), and Google Workspace for user authentication and access control
• Ability to manage Google Meet hardware and deploy unified communication systems
• Expertise in scripting languages like Python and PowerShell for automation and system integration
• Strong communication skills that allow for clear explanation of technical concepts to diverse audiences

Nice to have

• Knowledge of tools and strategies for implementing Data Loss Prevention (DLP)
• Experience working with enterprise identity platforms such as Okta
• Advanced automation scripting capabilities to extend and optimize IT functionality

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn