Elavon Europe
Network Operation Administrator
Elavon EuropeIreland16 hours ago
Full-timeRemote FriendlyInformation Technology
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

GSC Network Operation Administrator

GSC Overview

Successful candidates will work in the purpose built GSC (Global Support Centre) Network Operations Room in Arklow.

The team provide 1st level support for our internal and external Premium customers, Bank and Card association Partners and 3rd party vendors. Working with Elavon Card processing teams we help monitor transaction payments and file settlement transfers across our Authorization platforms 247/365.

We help to ensure end to end monitoring and delivery of all the Company’s major EU funding and out clearing file transfers.

Job Description

  • Operates consoles, online terminals, and monitoring stations for the Network within the GSC.
  • This position works under supervision of the GSC Manager as well as being able to work alone and manage/prioritize your work involvements and activities daily.
  • Inform the Manager as well as users, communication centers, support-staff, and vendors of system status, processing exceptions, and equipment malfunctions.
  • Analyzes and resolves application and system events.
  • Attend Incident bridge calls as required to help triage and resolve P2 incident tickets with other support team stakeholders.
  • Provides proactive IT Operations support in a large, complex, high transaction environment.
  • Closely monitors exception monitoring tools such as Netcool and spectrum to ensure established service levels are met.
  • Demonstrates the sense of urgency and commitment required for managing a 24/7 operation.
  • Maintains accurate, detailed, and timely incident records. Adheres to all policies, standards, and procedures.
  • Covers peripheral Stratus Operator tasks within the GSC including providing cover for lunch breaks when required.
  • Adopt a flexible approach when required to cover Change maintenance activity. Raise and participate in Change activity Service Now Tasks as required.
  • When required and with agreement from the GSC Manager work on and with other teams on Network projects, audits and Compliance activities.
  • Be innovative in relation to new products and equipment that is out there that may enhance Network Operations ie ThousandEyes and Cloud based monitoring.
  • This role is shift work involving a 4 week cycle of 14 x 12 hour shifts (8am – 8pm and 8pm to 8am) including 2 weekends within the cycle. As such this role attracts a shift allowance.
  • The role is mandated as ‘Onsite’ working with hybrid flexibility from time to time when resources allow.


Skillset

  • Proactive problem solver with ability to work Technical issues at Tier 1 level and callout additional support thereafter.
  • Good team player but with ability to work alone when required.
  • Diligent finisher with an eye for detail.
  • Good communicator both verbal and written with confidence to communicate with Business teams, Tech support teams, Customers and Elavon Management.
  • Flexibility together with quick decisive decision making is a key element.
  • Basic Qualifications
  • Diploma or equivalent work related experience
  • At least 1 years experience working in a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
  • Preferred Skills/Experience
  • Enhanced understanding in :
  • Telecommunications
  • Hardware infrastructure
  • Computer operations
  • T systems management.


Shift work

This role is shift work involving 12 hour shifts (8am – 8pm and 8pm to 8am) including 2 weekends within the cycle. This can be explained in more detail during the recruitment process.

However as this is shift based - this role attracts an additional shift allowance.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

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