Climate Action
Digital Systems Manager, B2B Events
Climate ActionUnited Kingdom3 days ago
Full-timeRemote FriendlyOther
Digital Systems Manager (B2B Events)

London Victoria

About Climate Action:

Climate Action is a mission-led company that has been working at the intersection of climate change policy, innovation, and sustainable finance since 2007. Our mission is to accelerate the transition to a global green economy to speed the achievement of the UN Global Goals and the Paris Climate Agreement.

Climate Action's digital and physical events create tangible partnerships between business, government, policy makers, and investors to accelerate the global transition to net zero. www.climateaction.org

The Role:

We are looking for a Digital Systems Manager to join our team to help propel our portfolio of mission-led Climate Action events to new levels.

Working within the marketing department, you will be responsible for managing the ecosystem of our digital systems, tools, and platforms to ensure Climate Action operates most efficiently and productively, enabling and supporting business objectives. You will also be responsible for identifying and implementing new tools, platforms, and processes across marketing, sales, operations, production, and client success departments. In addition to our core tools, platforms, and systems, you will also be responsible for identifying how AI tools can improve our business efficiency, create and launch new products, enhance the quality of our existing products, and reduce our costs.

Main Duties and Responsibilities:

  • Manage and maintain the ecosystem of Climate Action's digital systems, tools, and platforms (CRM, marketing automation, event registration platforms, analytics, etc.) to ensure seamless operations
  • Manage Climate Action's websites (primarily WordPress), including updates, plug-in management, security monitoring, content publishing workflows, and optimisation for performance, SEO, and AEO
  • Coordinate with internal programmers and external developers/designers to deliver website improvements and troubleshoot issues
  • Day-to-day ownership, setup, and management of our Swoogo event registration platform for each event, to ensure a seamless delegate experience
  • Partner with registration suppliers to ensure seamless integration of the Swoogo platform with the supplier's badge printing process and handheld badge scanning for managing room access
  • On-site troubleshooting on registration and data-related issues
  • Lead on the implementation, integration, and optimisation of new digital tools, ensuring alignment with business objectives
  • Oversee system adoption across departments, providing training, support, and clear documentation to ensure smooth transitions
  • Monitor platform usage and performance, providing regular reports and insights to ensure maximum ROI on technology investments
  • Collaborate with Marketing, Sales, Operations, and Event Delivery teams to streamline processes and enable effective cross-departmental working
  • Act as the first point of contact for troubleshooting and liaising with platform providers or technical support when required
  • Stay up to date with digital system innovations and best practices, advising on opportunities for improvement
  • Safeguard data quality, system security, and compliance with GDPR and other relevant regulations

Requirements

The successful candidate will demonstrate the following:

  • Proven experience in working in fast-paced B2B events, within an event operations, data, or systems role
  • Solid knowledge of CRM platforms, marketing automation tools, and event management software (e.g. Swoogo, SalesSeek, Active Campaign or similar, such as HubSpot, Salesforce, Cvent)
  • Ability to work under pressure to overcome registration and badging challenges during large-scale events
  • Demonstrated hands-on experience managing WordPress websites, including plug-in configuration, updates, troubleshooting, and content management and analytics
  • Understanding of website optimisation for performance, accessibility, SEO, AEO, and user experience
  • Ability to coordinate with developers and designers to implement customisations or technical fixes
  • Analytical mindset with the ability to translate data into actionable insights and business improvements
  • Demonstrated ability to implement new platforms and ensure smooth adoption across multiple teams
  • Excellent problem-solving skills and a proactive approach to troubleshooting
  • Strong communication skills to collaborate with stakeholders at all levels and train non-technical colleagues
  • Highly organised with strong project management skills and attention to detail
  • Understanding of data security, GDPR, and best practices in digital governance
  • Passion for innovation, with an interest in climate action and sustainability, a plus
  • Able to work in a fast-paced and dynamic environment
  • Self-starter that can work independently and as part of a team
  • Ability to thrive in a dynamic and fast-paced environment while managing changing priorities
  • An interest in Climate Change, sustainability or working in a for-purpose, mission-led company

Benefits

  • Competitive base salary with a generous and achievable bonus scheme
  • 23 days annual leave plus UK bank holidays
  • Your birthday off, an extra day to celebrate, on us!
  • Hybrid working model:
    • Office days: Monday, Wednesday & Thursday at our vibrant WeWork space in Victoria
    • Remote days: Tuesday & Friday
    • Plus 10 additional flexible remote days after probation
  • Ethical pension plan with The People's Pension
  • Benenden Health Scheme for added peace of mind
  • WeWork wellbeing perks include free barista coffee, community bar, table tennis, showers, and even the option to bring your pet to work!
  • Opportunities to attend international events and collaborate with globally recognised sustainability and climate leaders
  • Be part of a rapidly growing, mission-led organisation making a real impact on our planet

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