VIP Account Manager

Company Description

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specialising in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a VIP Account Manager to join our team.

Job Description

• Handle incoming requests from VIP clients via messengers, chats, and email (using translation tools if needed).
• Manage and set up personalized bonus offers based on templates.
• Analyze client activity and provide insights for VIP client management.
• Maintain and update VIP client database.
  
  

Qualifications

• Native Ukrainian speaker.
• Previous experience in customer support (VIP/High-value clients is a plus).
• Strong focus on results and ability to deliver under pressure.
• Fast learner, adaptable to new tools and processes.
• Good written communication skills.
  
  

Nice to have:

• Analytical skills and experience working with data.
• Knowledge of CRM systems.
  
  

Additional Information

What we offer:

• Remote work;
• Vacation 28 calendar days;
• Paid sick leave;
• Learning Coverage;
• Sport coverage;
• Medical insurance;
• Opportunities for professional growth and development;
• A supportive and collaborative work environment;
• Competitive salary and benefits package.