Junior Datacenter Operations Engineer
TikTokNorway2 days ago
Full-timeRemote FriendlyInformation Technology
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Responsibilities
Team Insight:
The Data Center Infrastructure Services (DCIS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.
Role Insight:
We are seeking a DC Operations Technician (DCOT) to join our team. This entry-level role is an excellent opportunity for individuals looking to kickstart their career in Data Center Operations. The DC Operations Technician will work closely with their peers and cross team to support the maintenance, security, and day-to-day operations of our data center facilities. You will need to have a basic knowledge of computer software and hardware, server hardware and a basic understanding of network protocols and equipment is critical for this role. You will be responsible for diagnosing and resolving server issues, escalating issues and working collaboratively with remote teams. Additionally, you will work within the server rack lifecycle process and focus on helping buildout computing and storage environments. You will also need to have working knowledge and experience in at least one of the following core areas: IT Support, Computer Hardware Repair, Understanding of administrative tools such as MS Excel, Solid communication skills, the ability to work independently and also within teams, are a critical requirement for this role. You will need to be comfortable working in a fast-paced environment where adaptability and flexibility will be key to performing well.
Responsibilities:
- Possibility to work in a 24x7 shift rotation to provide break-fix support to the IT infrastructure.
- Ensure all safety/security policies & standards are adhered to on site by visitors.
- Work within a ticketing system process in support of server fleet.
- Perform power cycles, troubleshooting, and replace failed components such as cables/hard drives/motherboards and network devices.
- Physically assist in moving and installing equipment.
- Have a strong desire and capability to learn, grow, and develop new skills.
- Establish strong working relationships with various internal teams and external partners.
- Other tasks required by management
Qualifications
Minimum Qualifications:
- Basic knowledge of or hands-on experience with computer hardware /repair
- Experience in IT Support or technical roles is an advantage.
- High school diploma or equivalent.
- Basic Knowledge of Operating systems.
- Willingness to learn and take on new challenges.
- Ability to safely lift & move a minimum of 20kg
- Ability to work flexible hours, including weekends and holidays, to support 24/7 Data Center Operations.
Preferred Qualifications:
- Industry Certifications (A+, Net+, Server+, Linux+)
- Experience in large scale datacenters.
- Basic working knowledge of Mechanical and Electrical infrastructure.
- Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.
- Certifications such as CompTIA A+, Network+, or Server+ are an advantage
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Team Insight:
The Data Center Infrastructure Services (DCIS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.
Role Insight:
We are seeking a DC Operations Technician (DCOT) to join our team. This entry-level role is an excellent opportunity for individuals looking to kickstart their career in Data Center Operations. The DC Operations Technician will work closely with their peers and cross team to support the maintenance, security, and day-to-day operations of our data center facilities. You will need to have a basic knowledge of computer software and hardware, server hardware and a basic understanding of network protocols and equipment is critical for this role. You will be responsible for diagnosing and resolving server issues, escalating issues and working collaboratively with remote teams. Additionally, you will work within the server rack lifecycle process and focus on helping buildout computing and storage environments. You will also need to have working knowledge and experience in at least one of the following core areas: IT Support, Computer Hardware Repair, Understanding of administrative tools such as MS Excel, Solid communication skills, the ability to work independently and also within teams, are a critical requirement for this role. You will need to be comfortable working in a fast-paced environment where adaptability and flexibility will be key to performing well.
Responsibilities:
- Possibility to work in a 24x7 shift rotation to provide break-fix support to the IT infrastructure.
- Ensure all safety/security policies & standards are adhered to on site by visitors.
- Work within a ticketing system process in support of server fleet.
- Perform power cycles, troubleshooting, and replace failed components such as cables/hard drives/motherboards and network devices.
- Physically assist in moving and installing equipment.
- Have a strong desire and capability to learn, grow, and develop new skills.
- Establish strong working relationships with various internal teams and external partners.
- Other tasks required by management
Qualifications
Minimum Qualifications:
- Basic knowledge of or hands-on experience with computer hardware /repair
- Experience in IT Support or technical roles is an advantage.
- High school diploma or equivalent.
- Basic Knowledge of Operating systems.
- Willingness to learn and take on new challenges.
- Ability to safely lift & move a minimum of 20kg
- Ability to work flexible hours, including weekends and holidays, to support 24/7 Data Center Operations.
Preferred Qualifications:
- Industry Certifications (A+, Net+, Server+, Linux+)
- Experience in large scale datacenters.
- Basic working knowledge of Mechanical and Electrical infrastructure.
- Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.
- Certifications such as CompTIA A+, Network+, or Server+ are an advantage
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Key Skills
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