Mandai Wildlife Group
Assistant Manager, Sales & Experience Development (Product Management - Tour)
Mandai Wildlife GroupSingapore12 hours ago
Part-timeSales, Business Development
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties & Responsibilities

Curate and Develop Immersive Wildlife Experiences

  • Design, curate, and enhance wildlife experiences that integrate conservation, nature, and public education.
  • Inspire and educate guests on wildlife protection through interactive and engaging programmes.
  • Prepare and present tours-related reports and strategy decks for sharing with stakeholders.

Product Development and Launches

  • Support the Manager in planning and overseeing day-to-day operations of tours and wildlife experience programmes, including bookings and logistics.
  • Contribute to the end-to-end product development cycle and successful launch of new experiences.
  • Collaborate with stakeholders to ensure smooth implementation and alignment with business and operational goals.
  • Design and adapt experiences for Mandarin-speaking audiences where required.

Support Operations and Guest Engagement

  • Oversee the delivery of tours and experiences, ensuring smooth coordination with internal and external stakeholders.
  • Work closely with operations teams to maintain seamless communication and uphold tour standards and policies.
  • Demonstrate knowledge of animal-related content to enrich visitor experiences.
  • Handle guest enquiries, service recovery, and feedback professionally, escalating where necessary and preparing glitch/service reports when required.
  • Confidently conduct presentations and engage with diverse audiences to deliver memorable experiences.
  • Generate reports and handle financial tasks such as billing, inventory, procurement, and sales reporting to ensure efficiency and profitability.
  • Support the training, coaching, and development of new hires and part-time staff.

Job Requirements

  • Diploma/Degree in Business, Events Management, Tourism, Hospitality, or related fields
  • Minimum 5 years of relevant experience in Business/Events Management, Tourism, or Hospitality.
  • Prior experience in managing tours, guest experiences, and full product lifecycle management (concept to execution) is preferred.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Strong guest experience and customer service skills.
  • People management experience is an advantage.
  • Holds or is willing to obtain a Class 2/Class 3 driving license, or Basic Theory & Final Theory certification for buggy driving.
  • Experience in running camps/glamping experiences, teambuilding programmes, or outdoor engagement activities.
  • Skilled in handling service challenges effectively with a solutions-driven mindset.
  • Able to work on rotating shifts, weekends, and public holidays.
  • Willing to take on other relevant duties as assigned to support business needs.

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