Senior Specialist, Account Planning

Role Purpose: To develop and manage strategic account plans for busniess customers, supporting sales growth through data-driven insights, performance reporting (via different types of tools), and alignment with business objectives. The role ensures cross-functional coordination and enables effective decision-making across connectivity and ICTportfolios.

Senior Specialist, Account Planning

Position Information

Title

• Unit: Business Unit
• Division: Account Planning
• Location: HQ
• Grade: P6
• Minimum role requirements: --
• Qualification: Bachelor’s Degree in relevant field
• Experience: A minimum of 6 years of experience in same field with university degree.
  
  

Key Accountabilities

• Strategic Account Planning : Lead the development and periodic update of strategic account plans for key business customers, ensuring alignment with sector priorities and organization growth objectives.
• Sales Strategy Alignment : Support the formulation and execution of commercial and sales strategies by identifying growth areas, new acquisition, cross-sell/upsell opportunities, and customer-specific initiatives in connectivity and ICT services and products.
• Performance Reporting & KPI Management : Monitor and analyze key performance indicators across sales (ICT and connectivity) portfolios to insure achieving sales targets; provide insights and recommendations to enhance account performance.
• Dashboard Development : Design, develop, and manage reports and dashboards to visualize sales trends, customer behavior, and pipeline health for internal stakeholders through Power BI, Tableau or any other tools.
• Data-Driven Decision Support : Use data analytics to deliver actionable insights that support strategic planning, sector reviews, and leadership decision-making.
• Customer Engagement Planning : Support planning of customer meetings, executive visits, and engagement activities in collaboration with Sector Managers and Sales Leads through CRM+ and or other tools.
• CRM and Planning Tool Oversight : Ensure accurate and timely updates in CRM systems and planning platforms, maintaining visibility of opportunities and customer interactions.
• Cross-Functional Collaboration : Act as a liaison between account planning, sales team, product planning, marketing, CEX, billing and collection, and technical teams to ensure strategic plans are feasible and fully supported.
• Executive Reporting : Prepare and present strategic insights, account reviews, and planning progress to BU management and executive leadership.
• Governance and Documentation : Maintain high-quality documentation of account plans, sales initiatives, and customer roadmaps in line with internal governance and audit requirements.
  
  

Key Competencies

Competency Type

Job Family

Competency Name

Proficiency Level

Professional Competencies

Professional

Planning and organizing

3- Advanced

Professional Competencies

Professional

Optimizing Business Processes

2- Intermediate

Technical Competencies

Enterprise sales

Corporate Customer Sales Strategy

3- Advanced

Technical Competencies

Enterprise sales

Corporate Sales Target Setting

3- Advanced

Technical Competencies

Enterprise sales

Business Development

3- Advanced

Technical Competencies

Enterprise sales

Customer Industry Knowledge

2- Intermediate

Disclaimer : This job Profile is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned.