Technical Support Engineer

Position: Technical Engineer

Location: Dubai, Onsite

Salary: AED 7,000 - 10,000 + UAE Standards Benefits

Key Responsibilities

• Provide technical support for lifting hoists, tackles, and related equipment.
• Conduct product installation, commissioning, testing, and troubleshooting at client sites.
• Prepare technical documentation, drawings, manuals, and certifications as required.
• Collaborate with the sales team to evaluate client requirements and propose suitable lifting solutions.
• Assist in product demonstrations, training sessions, and technical presentations.
• Manage warranty claims, repair, and maintenance activities, ensuring timely resolution.
• Liaise with OEM manufacturers and suppliers on product specifications, quality issues, and improvements.
• Ensure compliance with safety standards, regulations, and company policies.
• Support research and development initiatives for new products and custom lifting solutions.

Qualifications & Skills

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or related field.
• Proven experience in lifting equipment, hoists, cranes, or industrial machinery.
• Strong knowledge of lifting standards, safety regulations, and load testing procedures.
• Hands-on technical skills in installation, maintenance, and repair.
• Ability to read and interpret technical drawings and manuals.
• Strong problem-solving and analytical abilities.
• Excellent communication skills to liaise with internal teams, suppliers, and customers.
• Proficiency in MS Office; CAD knowledge is an advantage.