Team Manager
CareerxtraLatvia5 hours ago
Full-timeOther
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We are working with a leading BPO company which is looking to recruit for an English speaking Team Manager to join their team in Riga.
Role: Team Manager
Location: Riga, Latvia
Work model: on-site
Employment type: full time
DUTIES AND RESPONSIBILITIES:
Role: Team Manager
Location: Riga, Latvia
Work model: on-site
Employment type: full time
DUTIES AND RESPONSIBILITIES:
- Lead the team through transitions to build skills in problem-solving, critical thinking, analytical, and technical areas.
- Provide mentorship, guidance, and career development to the team.
- Identify key insights and offer actionable recommendations.
- Influence team strategy through effective communication.
- Adapt quickly to changes in workflows, processes, procedures, or product features.
- Lead projects involving quantitative analysis, industry research, and development.
- Ensure consistent performance in alignment with relevant service level metrics.
- Manage daily operations to maintain consistent quality and productivity across channels.
- Maximize value for advertisers through efficient processes.
- Set team goals and collaborate with direct reports to develop strategies for achieving results.
- Fluent in English, both written and oral.
- Proven experience working in a dynamic, fast-paced environment.
- At least 2 years of prior people management experience.
- BA/BS degree preferred.
- Strong strategic thinking and analytical abilities, paired with creative problem-solving skills.
- Passionate about delivering exceptional customer service.
- Demonstrated ability to multitask and prioritize effectively.
- High level of integrity, both personally and professionally.
- Competitive salary and benefits package
- Relocation support available; flights and accomodation for 1 month
- Opportunity for professional growth within a leading BPO company
- Collaborative and inclusive work environment
- Modern office space
- And many more!
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