Information Technology Support Specialist

About the Role:

• Providing day-to-day technical support to end-users and ensuring the smooth operation of all IT systems.
• This role involves hands-on support for hardware, software, network, and system administration tasks.
• Provide frontline technical assistance to end-users by addressing queries, troubleshooting issues, and resolving problems related to hardware, software, and networks.
• Install, configure, and update software applications across user devices to ensure operational efficiency.
• Diagnose and repair faults in hardware such as computers, laptops, printers, scanners, and peripheral devices.
• Monitor and resolve network-related issues including connectivity problems, internet outages, and LAN/WAN performance issues.
• Manage user accounts across various systems and platforms, including access rights and password resets.
• Implement and maintain cybersecurity measures, such as antivirus installations, system updates, and periodic security audits.
• Ensure regular data backups and assist in data recovery in case of loss or corruption.
• Support mobile device configuration and troubleshooting, including email synchronization and application installations.
• Provide technical assistance to remote or off-site employees via remote tools or phone support.
• Maintain up-to-date records of hardware and software inventories, including tracking licenses and warranties.
• Develop and maintain documentation for IT procedures, troubleshooting guides, and system configurations.
• Conduct user training sessions or develop resources to promote awareness of IT best practices and cybersecurity.
• Coordinate with third-party vendors regarding hardware, software, and service-related issues, including warranty and support agreements.
• Ensure compliance with internal IT policies and external regulatory requirements.
• Identify opportunities for improving IT support processes and contribute to enhancing overall service delivery.

About the Requirements:

• Minimum Diploma in Information Technology or a related field.
• At least 2 years of relevant IT support experience preferred.
• Proficient in both English and one other language (effectively bilingual).
• Strong problem-solving skills with a proactive and service-oriented mindset.
• Familiarity with Windows/Mac operating systems, networking, and common enterprise applications.

About your Application:

• Apply to this job posting, and email your CV with the job title as the subject line to: [email protected]