Key Responsibilities:

• Manage the L1 & L2 Support for the day-to-day incidents/service requests and problems for both on-site and remote users (in-house).
• Manage the onboarding and offboarding process for business users and accounts.
• Manage Microsoft 365 accounts & licenses.
• Effectively prioritizing and resolving IT Support issues related to laptops & daily SaaS in a ticketing / incident management tool.
• Promotes information security awareness.
• Answers questions by applying knowledge of computer software, hardware, and procedures
• Ensure timely procurement, maintenance, and upgrades of IT assets.
• Occasionally work outside normal hours and rotate start times to help resolve urgent issues for business users in other regions.
• Assist in other IT related areas as needed.

Job Requirements:

• Minimum 1+ years in desktop/service desk support role.
• Strong problem-solving skills, with the ability to deliver both short-term and long-term solutions.
• Ability to work independently or as part of a team.
• Experience in technical requirements analysis, planning, configuration management, and hands-on technical tasks.
• Familiar with Microsoft 365 administration.
• Experience working with both WinOS and MacOS environments.
• Familiar with Atlassian Jira & Confluence.
• Experience with JumpCloud (MDM).