Job Title: IMS / Core Network Engineer /Lead

Location: Argentina (Open to LATAM/Remote 100%)

Support US based Clients/English language proficiency is MUST !

About the Role

We are seeking a IMS Customer Care Technical Lead to serve as the primary technical interface between customers and internal support teams. This high-impact, customer-facing role requires strong technical leadership, proactive problem-solving, and the ability to manage complex network environments and critical incidents.

Qualifications

• Minimum of 8 years of experience in the wireless telecommunications industry, with at least 6 years in customer support roles.
• Strong knowledge of 3GPP standards, 3G/4G/5G call flows, TCP/IP, network security, and core network functions.
• Expertise in IMS, Subscriber Data Management (SDM), Signaling & Policy, and Packet Core technologies.
• Experience with telecom products and solutions is a plus.
• Hands-on experience with Cloud Native environments, VNF/CNF, Microservices, OpenStack, Containers, Docker, Kubernetes, and Helm.
• Proficiency in scripting languages such as Python and Bash.
• Skilled in Microsoft Office applications, including Excel, PowerPoint, Power BI, and Teams.
• Excellent written and spoken English communication skills.
• Strong leadership and escalation management abilities with experience coordinating cross-functional teams.

Responsibilities

• Serve as the primary technical point of contact for customer support interactions.
• Analyze network and support data to provide proactive technical recommendations.
• Lead incident management, ensuring timely resolution and 24x7 emergency response.
• Provide end-to-end technical leadership in collaboration with Customer Care Managers and Delivery teams.
• Maintain a deep understanding of the customer’s network to support complex technical scenarios.
• Ensure SLA and KPI compliance to maintain high service quality.
• Promote the use of automation tools and contribute to knowledge management efforts.
• Ensure compliance with established Change Management processes.
• Generate and present support performance reports during Quarterly Review Reports (QRRs).

What You Didn’t Know About Us

• Competitive salary
• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

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