HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Summary

The Senior Devops Jenkins Engineer plays a critical role in optimizing operational processes and ensuring the effective delivery of services within the organization. This position is responsible for managing escalations, promoting customer satisfaction, and driving initiatives that enhance productivity and revenue generation. The lead will leverage technical expertise in Jenkins and PowerShell to implement automation solutions that support operational excellence.

Language

French + English

Hybrid working 2 Days onsite a week

Key Responsibilities

• Utilize Jenkins And Powershell To Automate Deployment Pipelines, Ensuring Timely Generation Of Tower-Level Efficiency And Effectiveness (Ee & En) Revenue.
• Manage Escalations And Crises By Implementing Root Cause Analysis And Resolution Strategies, Ensuring All Tasks Are Closed Within Defined Sla Norms.
• Oversee Operational Hygiene By Validating Reports Generated Through Powershell Scripts And Ensuring Compliance With The Agreed Statement Of Work (Sow) For Service Delivery.
• Enhance Customer Satisfaction Metrics By Developing And Implementing New Automation Frameworks And Initiatives That Drive Positive User Experiences.
• Lead The Execution Of The Profit Improvement Plan (Pip) By Leveraging Automation Techniques And Self-Driven Initiatives To Identify And Implement Efficiency Gains.

Skill Requirements

• Proficient In Jenkins For Ci/Cd Pipeline Automation.
• Strong Knowledge Of Powershell For Scripting And Automation Tasks.
• Familiarity With Python And Ansible For Enhanced Automation Capabilities.
• Solid Understanding Of Operational Processes And Service Delivery Standards.

Soft Skills

• Excellent communication and documentation skills
• Strong customer handling and stakeholder engagement
• Ability to manage high-pressure situations
• High adaptability and proactive mindset
• Strong collaboration and leadership qualities
• Experience in production environments
• Exposure to microservices architecture
• Experience with release management and blue-green deployments
• Familiarity with service discovery and configuration management tools

Certification

• Itil Foundation Certification.
• Certified Jenkins Engineer (Cje).
• Microsoft Certified: Azure Devops Engineer Expert.(Optional)

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com