Sharp Brains
Network Engineer
Sharp BrainsRomania10 hours ago
ContractInformation Technology, Analyst

Job Details:


Position: Network Engineer L1 (On-site)


Role Type: Dispatch


Working Days: On Demand


Contract duration: 1 year (extendable)


Contract Type: Freelance / B2B contract


Experience Required: More than 3 years


Site Address: Cluj-Napoca, Romania (On-Site)


Languages required: English (B2), Romanian (B2)

Job Description for Network Support Engineer:

  • The 1st Line Network Engineer will be expected to work through helpdesk tickets and will be expected to go out on site to visit clients.
  • Need to thrive on multi-tasking as they complete tasks like installing / maintaining servers (virtual and physical), supporting workstations, resolving OS and application faults as well as identifying and resolving network connectivity issues.
  • Installation/Configuration of Routers and Switches.
  • Trouble shooting and resolve network base problems for customers or Troubleshooting circuit faults and working with carriers to achieve fault resolution.
  • Handling customer enquiries and support issues using a ticketing system
  • Proactive network monitoring of alarms via monitoring tools
  • Ensuring SLAs are not breached
  • Escalation of faults/outages, taking action to restore services

Education:

Bachelor’s degree in computer science or it related field or Networking is preferred


Other Skills:

  • Solid understanding of Microsoft Desktops
  • Awareness of networking principles and technologies
  • Excellent communication skills
  • High level of customer service
  • General networking, TCP/IP principles & DNS knowledge
  • Flexible approach to work with the ability to work effectively under pressure

Certification:

  • CCNA
  • CISCO
  • CCNP


Alternative Titles:

  • Service desk analyst.
  • Network engineer.
  • Associate Network engineer
  • Network architect.
  • Network manager.
  • Wireless network engineer.
  • Telecommunications manager or specialist.
  • Pre-sales engineer
  • Network Operations Center Engineer

Key Skills

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