IT Services and Operations Manager

This is a hybrid role where you will be working 4 days from the office / 1 day from home, based in our lovely head office Union in Manchester City Centre.

We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Have a look at these videos to give an insight into who we are:

Bruntwood SciTech

Sustainability at Bruntwood

Some examples of our varied portfolio include: Bloc , Alderley Park , Circle Square , Ev0 , Stamford Quarter .

Our head office is based in Manchester - Union - however, we also operate across: Leeds, Liverpool, Birmingham, Cambridge and Glasgow.

What we’re looking for in a nutshell:

We are keen to see applications from candidates who excel in IT Operations and Service Management, with a proven history of leading teams to success and driving continuous process improvement. The ideal candidate will have a strong educational background in Information Technology or Computer Science, though equivalent experience and training are also highly valued.

Your expertise should span across IT service management, operations, and technologies, particularly in areas like Azure cloud infrastructure , network management and security . A deep understanding of IT and security policies, coupled with knowledge of regulatory requirements and industry standards, is essential. Project management skills, along with certifications such as ITIL, ISO27001, or Azure Certified Solutions Architect/Engineer, will set you apart.

We seek a leader with excellent communication and interpersonal skills, capable of collaborating effectively with cross-functional teams. Additionally, experience in supporting commercial bids and account management activities, with a focus on driving business growth and enhancing customer satisfaction, is highly desirable.

The job description attached at the bottom of our website advert (below 'Apply') will give more depth in relation to where the role is positioned in the business, the expectations as well as the responsibilities.

Job purpose:

As the IT Services and Operations Manager, you will be at the forefront of driving excellence in our IT operations, digital security and service delivery. Your role is part of the wider Digital & Technology function and specifically leads the two small teams of; three IT operations analysts and two engineers; you will also serve as the primary liaison with the business stakeholders being the “face of Technology & Operations'' alongside the Digital & Technology Director.

You will ensure alignment with organisational goals and customer needs. You will take ownership of IT and security policies through the tangible delivery of a robust security posture, including tools, skill, process and procedures, and be able to support the technical content in commercial bids and account management activities to drive business success.

The core areas of focus are as follows:

• Team Leadership and Management
• IT Operations Oversight
• Procedure Development and Documentation
• IT and Security Policy Ownership
• Business Liaison and Customer Engagement
  
  

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills
  
  

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.