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A company specializing in providing technological solutions and liquidity for the financial sector with a focus on forex, cryptocurrencies and blockchain is looking for a Global Head of Technical Support to join its team.
The company has been serving clients since 2014, including brokers, exchanges and financial institutions, offering customized solutions to meet their unique needs.
The company's offices are located in 10 countries around the world, the main office is located in Dubai. Other offices are located in Hong Kong, Kiev, Tallinn, London, Limassol, Yerevan, Tbilisi and Mauritius.
You are offered remote work or a hybrid format if you are located in a city where the company has an office.
Responsibilities:
The company has been serving clients since 2014, including brokers, exchanges and financial institutions, offering customized solutions to meet their unique needs.
The company's offices are located in 10 countries around the world, the main office is located in Dubai. Other offices are located in Hong Kong, Kiev, Tallinn, London, Limassol, Yerevan, Tbilisi and Mauritius.
You are offered remote work or a hybrid format if you are located in a city where the company has an office.
Responsibilities:
- Develop and execute a global support strategy aligned with business goals, ensuring consistent, high-quality support across regions
- Lead a customer-centric culture within the technical support team, optimize processes using tools like Zendesk, Jira, and Klaus, and leverage data for performance insights
- Drive a self-service strategy with knowledge bases and chatbots, while collaborating with Product and Engineering to improve the product experience
- Set and track KPIs to measure team performance and success
- 3+ years of leadership experience in technical support in a large company
- Strong understanding of support methodologies and best practices
- Excellent problem-solving and decision-making skills
- Strong communication and interpersonal skills
- Experience with CRM and help desk software, specifically Zendesk
- Technical proficiency in relevant technologies and systems
- English C1+
- Fluency in multiple languages
- Decent salary
- Paid holiday and sick leave
- Corporate holidays in January and May
- Gifts from the company for good performance
- New challenges and non-trivial tasks
Key Skills
Ranked by relevance
c
pan
ha
ai
ui
blockchain
excel
jira
esp
lan
cis
toc
crm
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- Posted
- Nov 18, 2024
- Type
- Full-time
- Level
- Director
- Location
- Estonia
- Company
- SELIUK LTD
Industries
Non-profit Organizations
Primary
Secondary Education
Categories
Information Technology
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