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- Ensure effective communication and customer focused behavior to enhance customer satisfaction requirements.
- Organize and/or participate in best practice forums and knowledge increase initiatives.
- Coordinate team support for HR yearly/periodical processes including yearly Audit
- Support the HR processes each year, running and validating reports, creating and checking letters for pay reviews, bonuses, etc.
- Ensure the understanding of and in collaboration with all involved stakeholders ensure implementation of new tools.
- Drive projects to develop/improve processes, systems and standards to continuously improve service delivery, act as change champion.
- Adapt tools and methods of onboarding new team members based on previous experiences (training plan, corrective actions, etc)
- Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews
- Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
- Prepares reports of data results, presenting and explaining findings to senior leadership.
- Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics.
- Based on metrics and analysis, makes recommendations for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance.
- May conduct or assist with conducting classification audits to ensure that jobs are properly classified as exempt or nonexempt.
- Ensures compliance with data privacy regulations and best practices.
- May guide and/or assist with performance, benefit, and compensation review and evaluation processes.
- Performs other duties as assigned.
▪ 2:3 years’ experience in HR Operations & Analytics
▪ Exposure to HR Life Cycle Process, Analytics and Reporting.
▪ Systematic and process-oriented approach Competencies & Skills
▪ Strong interpersonal and relationship building skills, adaptability to work with people from various cultures & areas of business.
▪ Confirmed effective verbal & written communication and presentation skills.
▪ History of making decisions with minimal guidance in accordance with policies and established procedures
▪ Very detail oriented, proactive and organized with strong technology and Microsoft office skills
▪ Ability to prioritize tasks and flexibility to change priorities when situations arise.
▪ Good project management & analytical skills with ability to identify problems, make decisions, create solutions, and take action.
▪ Being able to understand company finances, resourcing and the ultimate aim of the business is important.
Key Skills
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