Technical Support Engineer
IntradynTurkey13 hours ago
Full-timeRemote FriendlyInformation Technology
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We are seeking a Technical Support Engineer - Level 2 to join our growing support team. This role is designed for an experienced professional who can directly resolve complex technical issues for the Intradyn web application while providing outstanding customer support. The ideal candidate will combine strong technical knowledge with excellent communication and organizational skills, ensuring that customers receive timely, effective, and professional assistance.
Key Responsibilities
R3-5 years of experience in technical support, IT support, or system administration.
Key Responsibilities
- Serve as the primary technical contact for customers using the Intradyn web application
- Provide technical support for the Intradyn web application, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues
- Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions
- Maintain accurate records of issues, solutions, and follow-ups using the company's Support CRM system
- Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues
- Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation
- Ensure all issues are handled with attention to detail, accuracy, and professionalism
- Participate in on-call rotations (if applicable)
R3-5 years of experience in technical support, IT support, or system administration.
- Strong working knowledge of:
- Linux OS administration and troubleshooting
- Web applications and common frameworks
- Database systems (MySQL, PostgreSQL, or similar)
- Networking fundamentals (TCP/IP, firewalls, routing, VPNs)
- Email Server fundamentals (Microsoft Exchange, Microsoft hosted Exchange, Google Workplace)
- IT security principles
- Virtual machines (VMware, VirtualBox, Hyper-V, etc.)
- Hardware troubleshooting
- Experience working with support CRM/ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent)
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with the ability to build positive relationships with customers and internal teams
- Highly organized, thorough, and detail-oriented
- Certifications such as CompTIA Linux+, Network+, Security+, or equivalent
- Experience with scripting (Bash, Python, or similar) for automation
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Competitive Compensation: A salary and benefits package designed to reward your skills and contributions.
- Innovative Environment: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
- Collaboration & Support: Join a team that values open communication, knowledge sharing, and mutual success.
- National Holidays: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family
Key Skills
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