Offshore MVP
End User / IT Support & Production Support Specialist (WFH)
Offshore MVPNorway2 days ago
Full-timeRemote FriendlyInformation Technology
MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

End User / IT Support & Production Support Specialist (WFH)

Job Description

End User / IT Support:

  • Deliver timely technical support in both office and remote settings, minimizing downtime for mission-critical activities.
  • Support and maintain macOS and mobile devices, enforcing security and compliance requirements.
  • Troubleshoot and resolve issues across collaboration and productivity platforms, including Google Workspace, Microsoft 365, Zoom, and Slack.
  • Administer and manage SaaS platforms such as Jamf, Okta, and Atlassian, ensuring adherence to access control and compliance protocols.
  • Handle employee onboarding and offboarding, maintaining strict control of accounts, permissions, and data security.
  • Maintain IT asset and license inventories, including lifecycle tracking.

Production Support

  • Provide first-line support for production services, including APIs (REST and WebSocket), integrations, and data flows.
  • Use tools such as Postman for API testing, as well as MySQL for basic queries and data validation.
  • Monitor and analyze logs through platforms such as Loki, Grafana, and other observability tools.
  • Escalate issues to engineering teams with clear documentation and impact analysis.
  • Participate in resilience activities such as BCP, DR testing, and production monitoring.
  • Cover shifts (rotating or scheduled) to ensure platform availability in a 24/7 trading environment.

Qualifications

  • Bachelor's degree in Information Technology or any related.
  • Prior experience in IT or end-user support, with exposure to production support or trading/banking platforms.
  • Strong technical expertise in macOS and mobile device management.
  • Hands-on experience with Google Workspace, Microsoft 365, Jamf, Okta, and Atlassian.
  • Familiarity with REST/WebSocket APIs, Postman, and SQL for troubleshooting and validation.
  • Experience with log analysis/monitoring tools (e.g., Loki, Grafana, Kibana, or similar).
  • Solid understanding of identity and access management, MFA, endpoint security, VPNs, and compliance standards.
  • Excellent problem-solving, communication, and interpersonal skills with a strong customer service mindset.
  • Willingness and flexibility to participate in shift coverage to support a 24/7 financial platform.

Preferred Skills:

  • Background supporting technology in trading, banking, or digital asset platforms.
  • Familiarity with cloud services such as AWS, Google Cloud, or Azure.
  • Experience with security monitoring and incident response tools.
  • Relevant certifications (ITIL, Jamf, Okta, or Google Workspace Admin) are advantageous.
  • Ability to thrive in a fast-paced, global environment across multiple time zones.

Key Skills

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