Customer Relationship Management Analyst

Data & CRM Analyst

(International Humanitarian Organization, Oslo)

Are you passionate about using data to create insights that drive real impact?

We are seeking a Data & CRM Analyst to strengthen our team and support our mission to create a more just world.

This role will be part of our insight and fundraising team, contributing to the development of data-driven solutions that enhance supporter engagement, improve efficiency, and create measurable value for our work.

Key Responsibilities

• Prepare and improve analyses of departmental results to support fundraising and engagement activities.
• Ensure and monitor data quality in CRM and related platforms.
• Optimize technical platforms (CRM database, integration platform), including troubleshooting, development, and continuous improvement.
• Perform data queries and processing using tools such as SQL, Boomi, Power Query, and Salesforce.
• Contribute to business development by applying predictive analyses to increase revenue, identify new markets, and support product development.
• Develop dashboards and reports to provide actionable insights for management.
• Collaborate with suppliers and ensure smooth follow-up processes.
• Provide analytical support to internal teams and improve routines within the CRM and data insight team.

Qualifications

• Bachelor’s degree in IT or a related field, with a strong focus on analytics and insights.
• Technical competence in Salesforce, including relevant certifications.
• Solid understanding of data integrations and data-driven processes.
• Experience in CRM analysis within B2B or B2C environments.
• Expertise in SQL, Power BI, Excel, and related tools.
• Knowledge of customer segmentation, data-driven marketing, and insight analysis.
• Familiarity with trends in the Norwegian market is an advantage.

Personal Attributes

• Strong analytical and problem-solving skills.
• Ability to translate complex data into clear and actionable insights.
• A structured and proactive way of working.
• Interest in the role of data to support social impact and humanitarian work.

We Offer

• An opportunity to use your professional skills in support of meaningful, humanitarian goals.
• A dynamic and committed work environment with skilled colleagues.
• Professional development and opportunities to work with modern CRM and data platforms.
• A position located in Oslo with the possibility of hybrid work arrangements.