Google Fiber
Customer Strategy & Insights Analyst
Google FiberUnited States3 days ago
Full-timeBusiness Development, Sales
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least October 10th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

GFiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you’ll work in an environment that’s redefining the status quo in the Internet industry. Within the Data Community team, you’ll do everything from scripting, visuals, insights, presentations, and more.

Role Description

As a Customer Strategy & Insights Analyst for GFiber, you will be working in the Sales organization to solve a wide range of business problems across multiple functional areas. You will deploy a flexible analytical skill set to deliver insightful data and analysis, model business scenarios, define metrics, and address operational challenges with a quantitative approach. Your principal goal will be to use data to drive better business decisions and customer growth. This means translating data into meaningful insights and recommendations and, where relevant, proactively implement improvements. The product of your work will be used by our leaders, peers, and stakeholders to make strategic decisions and serve as a key input in operational decision-making.

You thrive when dealing with complex problems and ambiguity by using a variety of tools to find answers. You can operate with limited guidance and have strong business partnering skills that you use proactively. You are not afraid to approach new, unique problems, and you are capable of working with large amounts of data with high attention to detail. You are curious and have an urge to identify not just “what is going on” but “why” - even if it means going deeper and deeper into the data.

In this role, you'll:

  • Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
  • Drive analytical problem-solving and deep dives - work with large, complex data sets; solve difficult, non-routine analysis problems, applying advanced analytical methods as needed.
  • Collaborate with a wide variety of cross-functional partners to understand business needs, formulate and complete end-to-end data analysis.
  • Communicate findings, recommendations, and metrics updates to your management and other stakeholders by delivering effective presentations.
  • Comfort with undertaking specific tasks, bugs, and maintenance work. Additionally, comfort with owning complex projects, proving mastery through accuracy, timeliness, and volume of work, with minimal guidance.

At a minimum we'd like you to have:

  • Bachelor’s degree in quantitative field or equivalent practical experience.
  • 5 years of relevant analytics experience.
  • Demonstrated experience with data analysis, reporting, visualization, and stakeholder management.
  • Experience working in SQL, Excel/Google Sheets, and using BI tools for data visualization and dashboarding.

It's preferred if you have:

  • Master's degree in a quantitative field such as Data Science, Statistics, Economics, or Business Analytics.
  • Experience with advanced analytical techniques such as A/B testing, statistical modeling, or predictive analytics.
  • Ability to translate complex data and analytical findings into clear, concise, and compelling presentations for executive-level audiences.
  • Excellent communication and presentation skills, with the ability to translate complex data findings into clear, actionable insights for non-technical stakeholders.

The US base salary range for this full-time position is between $105,600 - $154,900 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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