Director of Operations Excellence

Join our Team

About this opportunity:

Join Ericsson's team as a Service Delivery Management professional to optimize the performances of our workforce in service delivery. Your commitment to creating and executing innovative and efficient working frameworks will directly result in amplified organizational efficiency and propel Ericsson towards dynamic growth.

What you will do:

• Drive the Service Delivery Management.
• Design, establish and oversee new business and additional sales opportunities.
• Ensure top-notch performance management by envisaging a robust quality management framework and discerning data trends.
• Spearhead competence management initiatives to foster skill development through comprehensive career paths, training programs, education, and certification opportunities.
• Adhere to all compliance measures, including group directives, legal and financial guidelines, framework protocols, data security norms as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements.
  
  

The skills you bring:

• Audit and Assessment.
• Process Management.
• Negotiation.
• Scope Management.
• Performance Management DGS.
• Knowledge Sharing and Collaboration Skills.
• Data Analytics.
• Financial Acumen.
• Ericsson Portfolio.
• Change and Improvement Management.
• Risk management.
• Management of Service Delvery Framework.
• Machine Learning Concepts.
• Skills and Skills taxonomy management.
• Artificial Intelligence Concepts.
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Brazil (BR) || Sao Paulo

Req ID: 773289