Company: Tek Cloudsoul Ltd

Location: Basel, Switzerland

Employment Type: Full-time

Tek Cloudsoul is seeking a motivated and skilled Desktop Support Technician (Band 2) to join our IT Support team in Basel. The successful candidate will provide day-to-day local and remote desktop support, troubleshooting, and customer assistance for hardware, software, and application issues.

This role involves working with end-users, documenting resolutions in ticketing systems, and ensuring smooth IT operations in collaboration with supervisors, peers, and third-party vendors.

• Provide first and second-level support for desktops, laptops, printers, and other peripherals.
• Diagnose, troubleshoot, and resolve issues related to Windows OS (XP, 7, 8.1, 10, 11), Microsoft Office, and authorized applications.
• Support Apple Mac OS users and mobile device platforms (iOS, Android).
• Maintain ticket updates and ensure timely communication with customers.
• Perform hardware installations, upgrades, and preventive maintenance.
• Use diagnostic tools for network connectivity and workstation troubleshooting.
• Collaborate with third-party vendors to resolve AV and complex technical issues.
• Work flexibly in a project-based environment, supporting on-call and weekend requirements when necessary.

• Bachelor’s degree (Computer Science or related field) or equivalent experience.
• Certifications preferred: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
• Minimum 18 months to 2–3 years of IT desktop support experience.
• Hands-on knowledge of:
• Microsoft Active Directory, GPOs, and Office 365.
• PC hardware troubleshooting and enterprise antivirus solutions.
• Helpdesk ticketing systems and enterprise encryption solutions.
• Mobile device management (iOS & Android).
• Strong problem-solving, multitasking, and analytical skills.
• Excellent customer service, communication, and teamwork abilities.
• Flexible, adaptable, and able to work in a fast-changing environment.

• Opportunity to work with a global IT services provider.
• Exposure to diverse technologies and enterprise environments.
• Professional growth through continuous training and project experience.
• Collaborative and supportive team culture.