About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Provide real-time live chat and ticket support in German and English, ensuring timely and professional responses to customer inquiries.
• Assist users with account verification, transactions, platform navigation, security concerns, and troubleshooting.
• Maintain a high level of product and industry knowledge, staying up-to-date with company policies, cryptocurrency trends, and platform updates.
• Collaborate with internal teams to escalate and resolve complex customer issues efficiently.
• Document and analyze customer feedback to provide insights for service improvement.
• Ensure compliance with security and confidentiality policies when handling sensitive customer information.
• Work in rotational shifts, including night shifts, weekends, and holidays, to ensure 24/7 customer support coverage.

What you'll need

• Fluency in German (C1/C2) and English (B2 or higher) – Excellent written and verbal communication skills.
• Customer Service Experience – Previous experience in customer support, online chat, or ticket handling is preferred.
• Technical Aptitude – Understanding of cryptocurrency and blockchain is a plus but not mandatory.
• Problem-Solving Skills – Strong analytical and troubleshooting abilities to handle customer inquiries effectively.
• Team Player – Ability to work in a multilingual and multicultural environment.
• Flexibility – Willingness to work night shifts and rotating schedules for global coverage.
• Attention to Detail – Strong awareness of security policies and best practices in data protection.

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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