THE ROLE

This role will comprise one of a Technical Network Support Engineer. The successful candidate will be responsible for providing technical support across the Wtech Fire Group. Creating new user accounts, including creating user login and passwords, assigning drive access, and installing various software packages. Troubleshooting issues that arise for users, rolling out fixes and updates as they arise. Working with third party suppliers to maintain mobile phone and mobile data contracts.

Reporting to: Systems & Innovations Manager

Hours: 37hrs per week

Days: Monday - Friday

DUTIES & RESPONSIBILITIES

• Provide technical support to staff, both office based and remote.
• Set up new users' accounts and profiles and deal with password issues.
• Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Support and contribute to IT plans and procedures.
• Maintain procedural documentation and reports.
• Support the Systems & Innovations Manager working with 3rd party providers.
• Undertake other appropriate duties assigned by the Systems & Innovations Manager.

ESSENTIAL CRITERIA

• Strong IT support knowledge from a helpdesk perspective.
• Strong working knowledge of Microsoft Office 365 administration.
• Strong knowledge of Windows operating system.
• Ability to troubleshoot problems under their own initiative.
• Microsoft Office skills (Word, Excel and PowerPoint) & Financial Management Systems and Packages.
• Excellent organisational skills and ability to work to tight deadlines.
• Willingness to learn, progress and ability to assume responsibility.
• Strong interpersonal and communication and reporting skills.

DESIRABLE CRITERIA

• 2+years’ Experience in a similar role (Helpdesk experience.

Wtech Fire Group is an Equal Opportunities Employer.

We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client’s that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Company pension
• On-site gym
• On-site parking

Work Location: In person