We are seeking a skilled Business Analyst to join our IT team and play a pivotal role in shaping our Salesforce and Agents Portal ecosystem and support strategic decisions. In this role, you will act as a liaison between business stakeholders and the technical team, helping to define and streamline processes while driving the successful implementation of solutions. The ideal candidate will have a strong understanding of business functionalities, excellent analytical skills, and a passion for optimizing workflows. Real Estate experience is a must.

Responsibilities

• Gather, analyze, and document business requirements related to Salesforce and Agent’s portal features and functionality.
• Participate in implementation projects, ensuring project milestones and deadlines are met.
• Collaborate with cross-functional teams (Sales, Marketing, Business Development, CRM/Collections, Finance etc.) to design solutions that meet business needs.
• Develop test plans and conduct UAT (User Acceptance Testing) to validate system functionality and improvements.
• Translate business requirements into technical specifications for the development team.
• Configure Salesforce features such as reports, dashboards, workflows, and custom objects to optimize CRM performance.
• Conduct user acceptance testing (UAT) along with dedicated users and ensure that all changes align with business goals and end-user requirements.
• Provide ongoing support and troubleshooting for Salesforce/Agents Portal issues, ensuring system stability and user satisfaction.
• Train end-users on Salesforce functionalities and best practices to maximize adoption and productivity.
• Develop and maintain documentation, including process flows, functional specifications, and user guides.
• Track support queries and response time.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• 4+ years of experience as a Business Analyst with a focus on Salesforce projects.
• Strong understanding of CRM processes and workflows within Salesforce.
• Proven experience in requirements gathering, process mapping, and documentation.
• Strong written, verbal and collaboration skills
• Familiarity with Agile methodologies and project management tools (e.g., Manage Engine) is a plus.
• Salesforce Certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) are preferred.
• Basic knowledge of React and Nodejs for Agents Portal is preferred.
• Must be currently based in UAE.