Location: On-site (Bucharest)

Schedule: Rotational shifts in a 24/7 environment

Are you passionate about network performance and troubleshooting? We’re looking for a skilled professional to monitor, analyze, and optimize our Telecom Mobile Core Network using tools like Centreon, EXFO, Kibana, and Grafana.

Key Responsibilities

• Monitor the health and performance of voice, core network, and IT infrastructure across a 24/7 operations schedule. (1st Level)
• Troubleshoot and resolve issues related to IP networking (TCP/IP, BGP), mobile core protocols and backend systems (databases, APIs).
• Operate effectively in Linux environments.
• Use monitoring and observability tools such as Syslog, Centreon, EXFO, Kibana, and Grafana to detect and resolve real-time issues.
• Respond promptly to incidents, alerts, and service requests, with proper escalation and follow-through for complex problems.
• Work rotating shifts (including nights, weekends, and holidays) to ensure continuous coverage.
• Document incidents, troubleshooting steps, and resolutions to improve internal knowledge and response times.

What We’re Looking For

Required Qualifications:

• Bachelor's degree in Computer Science, Telecommunications Engineering, Network Engineering etc.
• Knowledge of Mobile Core Network, SS7/Diameter/Camel/MAP protocols, resolving technical IT issues (DB issues, API issues).
• Strong understanding of TCP/IP networking, including protocols, routing, and network architecture and IT infrastructure and systems.
• Minimum 2–3 years of experience in Network Operations Center (NOC), IT Support or a similar technical support role (e.g. incident management, problem management, change request)
• Experience with monitoring and analyzing performance tools (e.g.,Centreon, Grafana, Kibana, Nagios, EXFO).
• Surveillance of the Telecommunications Network, initial alarm correlation, isolation of fault, filtering of incident, working with ticketing systems (e.g. PagerDuty).
• Basic knowledge of Linux system environments, using command lines for troubleshooting.
• Familiarity with ITIL practices and processes or equivalent experience in service management.
• Strong analytical and communication skills, with the ability to work under pressure.